U.S. Bank Branch

"I asked this branch for clean bank notes so that I could exchange them outside the United States. The hundred dollar bank notes were unacceptable. At every exchange we went to in order to exchange them. Now we are stuck.with a bunch of bank notes in a foreign country that no one will exchange. We are short on money."

"I wish I can rate this bank 5 stars because the tellers go above and beyond when I come into the branch. What is frustrating though is when I need the manager she is never there. Cherly always seems to be having an emergency and I am so tired of coming to the branch hoping she’s there. I had asked for her schedule once before and yet she still doesn’t follow that either."

"Let me say, I have been with US for over 20 years. I had a lot of trust in them, but today, I came in for a cash withdrawal. The assistant manager, Rod (Rodrigo Fernando), helped me. I answered all of his questions and provided everything he needed. He treated me in such a demeaning, discriminatory, belittling manner. I have done this transaction before with other tellers in the past and have never been treated this way ever. If you can stay away from this bank and branch I would. Place your money and trust else where."

"This location sucks. Is not the first time I’ve complained. The costumer service here needs to change. You ask them to do something but they do the opposite. They don’t say-good morning or thank you! They just close the window in your face. Not coming back to this location. Makes me feel annoyed"

"Unbelievably unprofessional. I was told I had to come in person to apply for a business checking account but the person they have in charge of that has absolutely no idea what he is doing. For starters, he was clearly very sick and kept leaving every few minutes to go cough and was not wearing a mask, and he kept asking me the same questions in different ways for an hour and a half. Then, at the end of the appointment, he told me it would take two months for my application to be reviewed and then I would have to come back in to finalize everything. More than two months later I still had not heard from him, so I call the customer service line and find out that these applications actually only take a few days to be reviewed and are immediately removed from the system after 30 days. I call the branch back and get told that they can fix this as long as I answer a few questions. This was three weeks ago and I have not heard a word from a single person. The fact that they don’t even know how to help customers through their company’s processes and can’t be bothered to return an email or a phone call to make things right is incredibly disappointing. I have been beyond patient and have waited three months for something that should have taken three days and have gotten zero information, updates, or apologies. Avoid this branch at all costs."