Safeway

"My husband went to the store to get me some medicine and some fluids as I just got out of the hospital last night finding out I had lung cancer. He left my credit card at the store and went back to get it. The store manager Teresa will not give it to him. I called her And she told me that she couldn’t give it to him unless he brought back my drivers license to get it so he did. She refused to give it to him, saying I needed to come there to get my credit card with my I explained that I just got out of the hospital and I can’t get there right now. She said then she would not give me my credit card so in my robe and pajamas I struggle to get there and get my credit card. Service person I told I needed it and I was having a hard time breathing because I was just in the hospital. She then told me she’s calling 911 because I can’t breathe. I told her I just told you I was in the hospital and I’m having a hard time breathing because I have lung cancer. You do not need to call 911. Then, through my drivers license on the counter, and the girl at the counter said I threw my drivers license at her I said I threw it at you? No, I threw it on the counter did not come near her. I’m really upset we shop there every other day And spent tons of money there and I will never step foot in that building again until you get rid of that awful Manager Teresa. This isn’t the first time I’ve had issues with her because sometimes my points don’t go through and it doesn’t give me my discount and I’ve asked her about it and she’s very rude. She doesn’t smile and she just turns and walks away ."

"Online shopper sent me messages about 13 missing items all at once (about half my items) and then checked out 5 min later. No time for me to choose new items, esp as only one option shown for substitution. No way to complain or ask for help. Terrible. UPDATE: I spoke with online customer service and directly with store manager. Two apologies but absolutely 0 help. I live 3 min from tbe store but they did not offer to deliver the missing items. Never again. Second problem with Safeway shopper."

"Safeway in the Village Center of Colorado Springs is simply outstanding. From the moment you walk through the doors, you're greeted with a warm and welcoming atmosphere. The store is always impeccably clean, well-organized, and stocked with a wide variety of high-quality products. The staff members are friendly, helpful, and knowledgeable, making every shopping experience a pleasure. Whether it's for everyday groceries or special occasions, Safeway consistently delivers excellent service and value. With convenient hours and convenient location, it's our go-to destination for all our shopping needs. Five stars all the way!"

"I’ve never been so disrespected at a grocery store. For the Assistant Manager (Dwayne) to treat customers that way, I feel bad for his team. He does NOT need to be in a leadership position. For move in gifts, we are giving out $100 Safeway gift cards to “fill your fridge”. Stopped by this location to pick up 3 and was told they needed to see ID with a card. I handed them my company petty cash card and ID, then was told the manager would have to come. Dwayne, the Assistant Manager, came and started being very condescending, disrespectful and accusing me of fraud. Other locations I’ve purchased from - asked if I was doing it on my own free will , but did not cause a scene like Dwayne did. When I told them we could call my corporate office, he said it wasn’t his job and said “there’s a lot of fraud” - again being condescending. I’m sure he felt powerful accusing someone of fraud that’s literally giving away gift cards for more customers to shop at their location! The Distract Manager needs to do something about this as this was beyond unacceptable. ** Already contacted corporate and filled a complaint. Waiting for a call from the District Manager."

"Had to get some stuff from the pharmacy that was going to take 10-15 minutes. So having nothing else to do I walked around to buy food. Loaded up on some things (saw my buddy Isabella) got my pills and as I was headed to the register I realized I didn't have any bags (you have to buy them in Colorado now to save the environment) so I paid for my stuffs and headed home. Thanks for the basket Albertsons....."