Canvas Credit Union Ridge Branch

"Terrible company. I have a car loan with them, the car was totaled my insurance company sent a settlement check that they failed for a month to cash and did not hold themselves responsible and my insurance company had to send another in turn prolonged gap and gap has sent the check they are stating the same thing is happening with wanting more car payments instead and dropping my credit because this process is taking so long because of their negligence. Oh and they hung up on me while I was trying to get this taken care of."

"Loss and mitigation department I talked to was very rude. First person took my social and transfered me before verifying or asking why they transfered me to loss and mitigation. Then talked to a sweet lady who told me she couldn't process my payment and transfered me back to loss and mitigation. The person I then talked to was rude and hung up before I was done talking to her. I wish leaving a 0 star review was an option."

"Laura from insurance needs a raise she’s out here doin the lords work. The rest of y’all workers need retraining or a class on how to maintain composure. People I had talked to before her got disrespectful quick, just for asking them questions that made sense in my head, as if they were annoyed to have to help. Idk if I sounded stupid to them or what, but there was no patience. Laura was the only one that really heard me out till the end of my story and made an effort to understand, she was the one who eventually figured out the order in which things had to go and took the time to really understand and lead me in the right direction. You can tell she’s really a people person. If you’re ever having a tough situation with insurance definitely request her, she’s an incredible worker!"

"These ladies are amazing (especially, Serena)!!! Canvas is already a great Credit Union for personal and business financial needs, but the staff takes it to the next level! I look forward to opening my next account here, and so should you! Don’t wait, visit this branch today! Additionally, give Serena a raise; she’s a valuable asset to the Canvas team!"

"Entirety unsatisfactory experience. I've been a member for 9 years since they were PSCU. Tried to do a simple check deposit and checking account withdrawal. Was treated immediately like a criminal. I don't have all the "app" information, and so when they asked for information within there, information of which I didn't have despite being the verified account holder through various other means, they refused to give me access to my own funds. The fact that I would have had to call a lawyer to make them give me access to my own money was very infuriating. I traveled over to another nearby branch that was very kind and accommodating. This branch needs some serious work between the teller and manager. She was completely clueless and unhelpful. Claiming I lived in some other city within the state and that that alone is reason to think I'm a fraudulent character walking into a branch of my own financial institution. Completely absurd."