Hollister Co. 750 Citadel Drive East, Colorado Springs, CO 80909

"Went in today to return two items and the girl said she could return one item but not the other one because the other one didn't have a tag on it. I had my receipt for the purchase so I couldn't understand why she was trippin. I looked up their policy, and it doesn't state that you have to have the tags on the item to return, just a receipt. Terrible customer service, I'll be going to another Hollister store, and not returning back to this one. My first time in this location, and my last."

"Incredibly terrible customer service from the head manager… idk how she’s a manager. as well as some little boy behind the front desk"

"The girl with short hair ringed up my one pair of jeans and the total came out to be $64. I asked there not on sale? She replied “no they’re not” when clearly the entire store is 40% off. Terrible service."

"The store was out of an item I wanted, but the associate was able to help me order it and have it delivered for free! She was also able to pull up my account and apply a coupon I previously earned. I was also able to pickup an online order, all in under 5 minutes! 10/10 awesome service!!"

"Coming here is always a mistake that I regret (and it’s usually just to return only orders- since they charge to ship returns back). Because this store is such a miserable experience, I’ve completely stopped getting my jeans here for good."