PacSun 1 West Flatiron Crossing Drive, Broomfield, CO 80021

"I have worked in customer service for 7 years (4 years in retail) and have never left a bad review before but I am for this place because I am tired of people being rude. I ordered a dress for my graduation to pickup that it said online was in- stock in store. I went in 2 days later, after not getting any update emails and trying to call the store several times. I am always nice to customer service workers since I literally am one… The girl was rude to me and told me if I waited an hour they would maybe have it. I asked if I could just have a refund and she said that wasn’t possible, which I understand. I had work so I couldn’t wait an hour and she told me if I came back the next day it would be ready, and that if they did not have it I would get an email. I never got that email so I drove all the way back today before work and they didn’t have the dress and said it was never in stock. I didn’t get a refund or anything so now I have to go through pacsun support. I don’t care that it wasn’t in stock but I care that she was very rude to me and told me to come back when they never even had the item, and didn’t even bother sending an email. The girl that was working today was nice at least. It’s not that hard to be nice, coming from someone who literally has this job."

"First time shopping here and had the worst experience. I ordered some shirts online and wanted to return a couple that I didn't like after seeing them in person. Instead of accepting my return like a normal store (and honoring their return policy), they said they couldn't return because the shirts were missing tags, even though thats how they were shipped to me. When I told them this, they casually said they couldn't help me and I should contact the customer service hotline. This didn't make sense to me, but I stepped out of line and called the hotline, only to find out it was closed on weekends. I got back in line and this time they confirmed those specific shirts don't have tags, but instead of processing the return (again like a reasonable business) they said they couldnt return because the shirts had been worn. I informed them I had tried the shirts on, but never wore them. They then implied that I was lying and said they couldn't return damaged merchandise. I said again, that it was a fact that I hadnt worn the shirts, and that if they were "damaged" that Pacsun had shipped them that way, so damaged or not, it was their obligation (again per the return policy) to return the items. They again refused, but after literally begging them and making a scene for ten minutes they finally agreed to return the shirts. If you enjoy being treated like a liar and a con artists, then I can recommend shopping here. Otherwise, steer clear."

"My son received terrible customer service today 1/6/2021. It's really unfortunate when someone in the retail industry is rude considering it's literally your job to provide customer service. My son loves PacSun, and I have spent a lot of money there. I will never shop there again."

"Cute clothes but terrible customer service. My friend and I were here yesterday (September 6th) around 2:00pm and instead of walking around the store, tending to changing rooms, or helping customers, all of the employees were talking loudly in the middle of the store. When my friend and I went to check out, the male employee barely paid attention to either of us. He had his back turned to us the entire transaction, and when the transaction was complete he just slid my item back to me and didn’t even ask if I needed a bag. Apparently telling his coworkers that “The Hunt” wasn’t a good movie was a much more pressing matter."

"Me and my friends were in the store, Miguel wouldn’t honor a sale that was presented in many different places inside the store. As we were talking to him he decided he would walk away as one of my friends asked for his name. Being as that he is a manager, shouldn’t he have given us his name? We had to find it out from another employee. We ended up leaving the store and not purchasing anything, multiple sales lost under his name. As I tired to call the store to resolve this issue, he then hung up on me when I brought up the issue. Very rude, and very unprofessional. I’m sure I won’t be the only negative review about this subject. And since I was hung up on I will be calling corporate to resolve the issue. 10/10 will not be coming back!"