Ace Hardware Northgate

"Nothing screams "trashy" more than a line of 8.5" x11" paper stock print outs of blurry unrecognizable pictures of alleged thieves from 2020 all wearing masks while simultaneously misspelling "Thief" in black sharpie. This place was my favorite up until maybe a couple years ago when the Management changed. There were friendly staff always coming up to you asking if you needed help, that actually knew what products they had and what you might need. Many of the the staff has turned over and I have to chase someone down to ask a question. Often I don't even know who are all employees because they don't always wear their Ace Vests. While the products remain relatively unchanged the store culture has changed for the worse."

"got keys made in ~3 min from a very nice lady working here! very organized store with incredibly helpful staff. though it’s a bit of a smaller ACE, it gets the job done. bonus points for the cleanliness of the floor and everything else."

"Great little hardware store that is close to home! While they don't have the selection of the big box home improvement stores, they have very helpful, very knowledgeable staff who go out of their way to help you find what you need. Unless I need lumber or a specialty item, Ace Hardware is my go-to stop for hardware, paint, or electrical components."

"Shockingly condescending and sarcastic service today. "Do you have a variety box of nuts and bolts for household projects?" They laugh, uh no. Don't you know what you need? Also, "Do they make soft washers so a bed doesn't squeak?" Employee, "No". Really? What's that box that says neoprene washers? Employee let's out a big sigh. I made a special trip past home Depot for better service. Won't be back.(North gate) Love the Bon."

"I recently had the pleasure of visiting Ace Hardware at Old Northgate Road in Colorado Springs, and I must express my utmost satisfaction with the exceptional service provided by Ryan. As someone who possesses a good understanding of printers and their components, I was thoroughly impressed by Ryan's expertise and the patience he demonstrated throughout my visit. When I arrived at Ace Hardware and explained the situation regarding my 3D printer, specifically the broken nuts on the part connecting to the spool, Ryan immediately showed his attentiveness and willingness to assist. Despite my extensive knowledge in the printer field, Ryan listened attentively to my concerns and engaged in a meaningful conversation about the issue at hand. Ryan's technical prowess and attention to detail were truly commendable. He accurately diagnosed the problem and skillfully installed the necessary nuts and bolts to repair the damaged part. His expertise was apparent throughout the entire process, and he ensured that the newly installed components were securely fastened and aligned properly. What impressed me the most about Ryan was his willingness to engage in discussions on the topic. He recognized my understanding of printers and engaged in thoughtful conversations, sharing additional insights and discussing various maintenance techniques specific to my 3D printer. This demonstrated his commitment to delivering a personalized experience and his genuine interest in fostering knowledge-sharing. The overall experience at Ace Hardware was exceptional, thanks to Ryan's unwavering patience and expertise. He went above and beyond to cater to my needs and addressed any concerns I had, providing valuable guidance and recommendations. Ryan's professionalism, coupled with his willingness to adapt to each customer's level of knowledge, truly sets him apart. I wholeheartedly recommend Ace Hardware at Old Northgate Road to anyone seeking top-notch assistance and quality hardware supplies. The store's dedication to providing excellent customer service, as exemplified by Ryan, is truly commendable. Whether you are a novice or an expert, Ryan's ability to deliver outstanding service while considering your level of expertise is unparalleled. Thank you, Ryan, and the entire team at Ace Hardware, for your exceptional service and expertise. I am grateful for the positive experience and will undoubtedly return for any future hardware needs."