The Home Depot

"this place is a joke! They are derelicts from the Home Depot CEO on down to the manager at the local level. As a guy who owns both a Commercial Plumbing Contractor's license and a Commercial Mechanical Contractor's license [1 of 17 people in the county to own them both]; a guy with 30+ years of experience in the pipe trades and HVAC trade, half of them as a small business owner, I do not let my folks go to Home Depot ... it's a good thing I don't have to go here often; thank heaven's for professional Plumbing & HVAC supply distributors, because there is nothing professional about Home Depot. Inevitably going there, always turns into a cluster-flop. What should take 15 minutes to accomplish everywhere else take an hour to accomplish at Home Depot ... these folks have a serious DILLIGAFF attitude. Don't believe me? Just go there on a snow day. Nobody shows up on snow days. See how long the wait is on a snow day. No matter, you're always tracking some thing down because the stuff isn't in the aisle the website says it is; and more often than not, the price is more expensive than what the website lists it as. So, if you're quoting a price for a job, plan on losing if you're using Home Depot pricing. Today, I went there for some basic peel and stick vinyl tile to fill in a void for a ADA sink project I was working on. The website says you could buy the tiles individually, but at the checkout they say you have to buy a whole case. And of course the price wasn't the same at the register as it was labeled on the shelf. Is Home Depot that hard up that they are cheating their people? Or are they just to lazy to change the price tags on the shelf and on their website? In the military I was forced to attend "Total Quality Leadership School" in order to advance. Basically, it was all about attention to detail, setting standard operating procedures and finding ways to make things go smooth. I think the folks at Home Depot go out of their way to throw a monkey wrench into their operations. Either that, or they got their heads so far up their sixes they need an opti-pupil opti-rectomy. The Home Depot management needs to experience some negative reinforcement, because its obvious that the pat on the head they have been getting/giving with their current management style is not doing the trick. Seriously, If these guys worked for me I would tie a tin can to their six and send 'em packing. And then their is the veteran's discount thing ... sometimes it works, sometimes it doesn't .... it works fine if you buy stuff on their website, but in the store ... it's AFU ... which is SNAFU ... that acronym should be Home Depots' motto ... "situation normal all flipped up!" ... [You may have heard it differently!] There have been many times I left my cart full of stuff at their register, if the product wasn't sold explicitly at Home Derelicto, you can bet your six, I'd have left them there at the register and walked out. Took me one trip to the register to find out that they didn't sell the tiles individually. Another trip to find out my veteran's discount didn't work at the register, and another trip to customer service, where the manager was too chicken show his face to address the situation personally. Nobody, online or in person, can explain why the veteran's discount does not work in the store. I asked ten different people and got ten different answers and none of them resolved the situation. I spent two hours trying to fix it; to no avail! Nevertheless, I did get my tiles at the price listed at the shelf price, and the veteran's discount; but only after i called them out for being the derelicts they are. If matching tile were available elsewhere, or they'd have been willing to re-tile the whole bathroom, I'd have gone and gotten it elsewhere. Home Depot is despicable. If you've got time to waste, Home Depot is the place for you."

"We went to get our paint mixed . Bit hard when two people want opposite colors but Home Depot took that we finally chose a color we could relate on and Home Depot mixed it just right for us. They listen when you have a DIY project. And give great feedback! Thanks Home Depot!"

"I ordered flooring and backsplash. I understand it was over their 90 day policy. I called ahead of time and spoke with Susan and she told me it looked like it “might” work. When I got to the store, Becca was the one “helping” me with one other girl. Both did not make the attempt to try and see if I could return it. Becca was very unprofessional, I could feel she was frustrated with us, she walked away and said “good luck”. Susan proceeded to help us after overhearing. I just wanted to say you need more employees like Susan. Very patient, professional and kind. And maybe have people better trained on your systems, the new and the old."

"Went in to purchase a plumbing item. Forgot to take an example with me. Tried to describe it to the staff member Ofelia. What an amazing patient lady. Had to go to the computer to search out what I was trying to talk about, and then took me right to it. VERY kind. It was certainly my lucky day that she was there!! Thank you Ofelia!!"

"This particular Home Depot has the best customer service I have seen, and it hasn't just been a one-off experience, this is consistently good. The people here at this location genuinely care about their customers. You might not expect this from a store on the east side of the city, but it's true! They most recently helped me with a Milwaukee Rotary Tool exchange and it was so easy. Back to work!"