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Journeys
14500 West Colfax Avenue, Lakewood, Colorado, United States
About the Journeys
Journeys is a trendy and popular clothing and shoe store located at 14500 West Colfax Avenue in Lakewood, Colorado, United States. With a wide selection of stylish apparel and footwear for men and women, Journeys is the go-to destination for fashion-forward individuals looking to elevate their wardrobe. Whether you're in need of a new pair of sneakers, boots, or accessories, Journeys has you covered with the latest trends and top brands. Visit us today and experience the ultimate shopping experience at Journeys.
Photos of Journeys
14500 W Colfax Ave, Lakewood, CO 80401, United States
Opening hours of Journeys
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of Journeys
"What a great experience. Crimzon brought out 4 different styles of Hey Dudes for me to choose between. Her customer service skills are an asset for Journey's!"
"This review is based solely on Lena's customer service skills. She has none, and I really cannot believe you allow someone like her to represent your brand. Per other reviews I see that I am not alone in this opinion. What she did to me was ridiculous and she should be ashamed of herself for how she treats people."
"I went in to Journeys the other day with my teenage daughter and we didn't end up buying anything. But Aaron treated us as if I had spent thousands of dollars. He was super knowledgeable about the products and made a few recommendations that helped my daughter firm up in her mind what she's saving for. He even gave us some online references to further research two different shoes. I will definitely be back to the store and will hopefully get to buy from Aaron."
"Crimson I believe is her name, was amazing. She honestly went above and beyond with her customer service. She was so friendly, and fast she helped 3 customers at once!! The guy working with her was helpful and friendly as well, didn't catch his name. Thank you!!!"
"I purchased 2 pairs of vans online, one of the pairs delivered were wrong. I called customer service they said to bring the shoes in store for a refund. I went to this location and when I walked in there were 2 girls at the register talking, neither of them greeted us. I told them I needed to do a return, Lena Sandoval - the manager, asked what was wrong with them. I told her you guys sent the wrong shoes, she seemed to take that personally. She said us, this store in an attitude. I told her not this location just journeys in general. She looks at the shoes and then looks at my order email and says these black high tops are not on here. So once again I explained the wrong shoes were sent. She then says well if they aren’t on the receipt there’s nothing I can do. I explained to her that I spoke to customer service earlier and they said the store can return them. She offered no additional help, simply just said there was nothing she can do. When we got frustrated over her response she started getting an attitude again. I asked for her manager which she told me there was no one above her so I asked for her information, she gave me her first name then stated she could call her district manager. Interesting since I thought no one was above her. She ended up calling customer service, not her district manager. She kept asking me if I was sure I didn’t order these black shoes, maybe it was under a different name. I had to tell her 3x no. I did not order these shoes, they were the wrong shoe, style, and size. Still in the delivery box, wrapped, with the tags, no I did not order them I did not want them. We ended up leaving and thankfully customer service ended up handling it. The other girl with her, colored hair, I wish I would’ve got her name because she was in the corner rolling her eyes and being rude. They should be better trained on customer service, the situation wouldn’t have escalated if they would have at least attempted to help. And they should probably be greeting everyone, 4 different customers walked in while we were waiting and each one was greeted. Also, Lena should not be telling people there’s no one above her when there obviously is."
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