JCPenney Salon 680 Citadel Drive East, Colorado Springs, CO 80909

"Alicia always knows how to make my son look great with his fresh cut!"

"Josway is awesome but we've never had a bad experience here in over 5 years coming to or hair needs"

"Love Jami, she’s the best! Cute both me and my husband hair plus my perm. Prices are great too!"

"Came here at 5pm on 11/25/23 to just see if I could get a hair cut. Two employees were at the register, one was buying stuff and wasn’t on duty helping another and totally ignoring us. I guess we were not cool and young enough for attention so I stood there for 15 minutes while the off duty employee was buying stuff. I guess JCPenny salon doesn’t need my business and I will be cancelling my credit card and if you don’t need my business, I will find a stores and salon that will."

"I have been a client at JCPenney for quite some time. I waited a week to make this complaint not only am I going to leave a complaint on here but I’m also going to call in to her manager. This complaint is about Rose in the salon at the citadel. I’ve been pretty busy this week and I needed to make my appointment and I did it on the app on my phone. I have made all my other appointments this way. When I got to my appointment because I booked the appointment for 11 o’clock am you have to fight your way into the building because they don’t open until 11:00am, I got to the counter at 11:06 AM. I had a gentleman come over and ask me my name and I let him know that I had booked an appointment. Rose was at her station working with another client only a few feet away. She stated oh she snuck her appointment ( in a very rude voice) in and treated me very poorly the entire time of my appointment. Rushing through my haircut. We spoke just a little bit and I was letting her know how my week was going. I really enjoyed getting my haircut with Rose previously before this event happened. Unfortunately, I will never go back because I don’t care for being treated so poorly. I’m putting this online in hopes that nobody else will book their appointment by the app and get treated the way I was treated. Being in the service industry, customer service should be your main priority."