Ulta Beauty

"Came in to do my hair with Sam (who is also amazing!!!!) and since I have an upcoming wedding I wanting to pick up a few makeup products. I just want to shout out Joey who not only is very knowledgeable but also kind! My kids tell me sometimes I can be demanding or come across entitled but Joey patiently walked all over the store with me and helped find every product I needed! Helped me match the color of makeup and even gave me a few tips! Joey, I am grateful for all your help, I promise I will come back to show you pics!!!"

"Customer service is always bad, and they never have the products I need (just rows of products absent from shelves). Also, I'm not sure why ulta's perfume sections are becoming so unintuitive...also they never have samples out."

"From SoCal to Denver Ulta never fails to disappoint. They find the most tired unpleasant rude workers and hire them to represent Ulta and they do that so well. They don’t even bother to welcome customers and when they r asked for assistance they have answers ready, which is “ No we don’t have it, sorry. Check online” when it says it’s in stock on their website. I had to complain to the cashier to get some help. Lesson learned for next time tho . What ever product, Just order it online directly from the manufacturer or check elsewhere. Ulta is like an afterthought to me at this point."

"I have never had such an odd and aggressive shopping experience. I went into the store on December 23rd around 4pm. Store was nice, picked up about $120 worth of stocking stuffers for my wife. Easy to find stuff while my 1-year-old son was strapped to my chest. But when I went to check out, things got weird. The young lady at the checkout asked if I had a loyalty program. I said, “no and I don’t want one”. The cashier then asked if anyone I knew had one and I said, “I don’t want to give any information out, thanks.” They then said, “well without a loyalty account we cannot do return”. I said, that’s “odd, I am pretty sure that’s not the case”. The cashier then proceeded to raise her voice tell me that that I’m wrong and they won’t honor any returns without a membership. Okay… weird. But I can move on. I got to get home, and I don’t like to argue in front of my kids. So, I pay and ask for a printed receipt (of course at this point) and read the back which clearly states the return policy without a membership [see photo]. I show this to the cashier and say “you might want to check in with your manager as the policy on the receipt clearly allows for returns without a membership and a receipt”. My original cashier and two other cashiers then begin to yell at me that they don’t honor that policy. I say “you understand this is considered a point-of-sale legal agreement, right? It’s a type of contract, you have to honor it”. Again, I’m yelled at by three cashiers that this isn’t the case. I decide “whatever, not my monkeys” and walk out. The original cashier proceeds to follow me out of the store to continue berating me until I am out the door. Again, all of this is while I have my one-year-old son strapped to my chest. I have never shopped at a company where the sales staff yells at me just because I don’t want a membership or that I pointed out their return policy on their own receipt contradicts what they are telling me. I don't know if it was the holiday rush stress or whatever. Still a truly bizarre shopping experience to say the least. My wife had, up till now, spent a ton of money at this store. I guess she’ll be taking her business elsewhere."