Ulta Beauty

"My daughter and I used to love this location. She could test all of the perfumes. They now lock them all away which makes it a pain to actually shop and test them. Bad change and not a fan"

"I was not impressed by the experience I had here on Saturday afternoon. My friend and I were not greeted by anyone (another customer even said the same thing after they walked in). I saw two employees standing around talking to each other and not acknowledging any customers. I was there for 2 hours and not approached by any employees. What REALLY bothered me was waiting in the fragrance department staring at the fragrance I wanted while 2 employees helped 1 guy. I waited patiently staring at the case while they talked to him and opened multiple cabinets but ended up having to go ask the girl at the front desk if she could help and was sent back to the department to have one of the 2 girls there open up the cabinet for me. She was short with me, seemed annoyed, and didn't provide any attempt at customer service. I usually go to the Ulta off Yale and I25, where the staff have consistently been enthusiastic, warm, helpful, and definitely encouraged me to buy other products based on my needs (they asked). I'm writing this review days later after having time to soak in the experience I had at this particular Ulta in Castle Rock and I am just left with distaste and disappointment in the experience."

"Love this place- it has everything you can ask for- my go to is Clinique and coco Chanel! The reason I gave them a 4 is because no one approached us at all today, and you can’t make payments in the store. Come on Ulta make it easy for a customer to use your card and pay at the same place. Other than that I love it. Getting an appointment for hair is sometimes difficult so make sure to book in advance"

"Absolutely love this Ulta and a specific manager named Arizona. The minute I walk in all of the staff is welcoming and willing to help in any way! I am always asked if I need help with any purchase, or finding merchandise! However, I am most impressed by the above and beyond service from Arizona at this store! She gives me useful advice on my application of makeup that works! She has always helped color correct me with any line of foundation I need. And will find me the products based on the guidelines I give her and my skin goals attached! No rushing ever, and she will help you with anything and everything! I have never felt pushed to buy anything and am always happy when I complete my transaction! Huge Shout out to Arizona and this Ulta Beauty Store."

"Beautiful and modern Ulta location in the Castle Rock Promenade Shopping Center, if you love beauty and fantastic service then this is the place for you! Clean and well maintained beauty store with a Benefit brow bar inside and close proximity to lots of local dining and shopping in Castle Rock. Very friendly and welcoming staff, went above and beyond to try and book us for an eyebrow appointment and I ended up being a bit late getting back to Ulta that day. Although they were busy and unable to keep my appointment it was completely understandable because we didn’t get back on time and everything worked out in the end. They tried to do what they could to book us for a better time slot but we weren’t in Castle Rock for very long, so we weren’t able to make that happen. On the bright side I was able to find everything I needed here and had a great shopping experience regardless. Would definitely shop here again and their customer service was excellent. Would highly recommend."