Ulta Beauty,

489 South Wadsworth Boulevard, Lakewood, CO 80226

"I loved my hair the day I got it done, I wanted it a cherry red and a trim and she did exactly that however my hair felt coarse and she didn't do a test strand with the bleach then was surprised how fast it was lighting.By the next day I noticed my "dandruff" was clumping really bad and my scalp was extremely tender and itchy.when I had my family look at my scalp it was extremely red and my skin was flaking off in clumps. I was in pain and had to spend Alot of money getting baby shampoo and petroleum jelly to help my scalp. Then I had noticed my hair was getting extremely tangled, frizzy, and there were pieces of hair on the top of my head that were not even an inch long.... At this moment I was annoyed with what was going on with my hair. I had spent about $230 on my hair to get damaged and my scalp to get a terrible chemical burn. I have dyed my hair many times and I have never gone through this. I ended up calling Ulta after a few weeks bc I was extremely upset with what had happened to my hair. Only for their manager to not call me on the days I was told she would and then tell me that I had dried out my hair..... Baby shampoo doesn't dry out your hair, then told me I couldn't get my money back bc I had waited to long they didn't care that they had chemically burned my scalp. I am very disappointed in Ulta, I've gotten my hair done by a school and they didn't burn or damage my hair. I regret not calling sooner and not takeing photos. I will never be going to Ulta again to get my hair done."

"I just came in and this girl jenaveve I think was her name was literally the sweetest person. I was having a horrible day but she was so kind and attentive and bright she just lifted my spirits. she helped me find a wonderful fragrance for the holidays, she was so patient. I would say I never received customer service quite like that before. I normally never leave reviews but she needs to be recognized!"

"Came in today looking for a specific gift set. The woman wearing a pink sweater with bright neon pink combat boots left me alone for 2 minutes instead of bringing us to the front with us, then continued to lie to us and say that no locations had the gift set I was looking for. The closest location did have the gift set and I told her that, in response she rolled her eyes and stormed away. I’m not sure if she was having an off day but I have never been abandoned by a worker in a lose like that unless they are grabbing keys. Then for her to come back and blatantly lie to my face, when she simply could have told me she wasn’t sure if other locations has the product or not. I didn’t even ask her if other locations had the product because I knew they did already, she lied to me for no reason and it baffles me how unprofessional that associate was. She should be on cashier not on the floor if she is so incapable of taking care of customers properly."

"I came in many weeks ago to buy some purple hair dye after not using colorful dye in many many years. The employee that helped me was amazing! She walked me over to the aisle and I described what I needed/wanted and she easily pinpointed which brand would be best. And so I had to come back and leave a review and a photo because I got exactly the results I was looking for thanks to your help! It was so refreshing to get knowledgeable advice while shopping that I can use to dye my hair in the future."