Ulta Beauty

"Would not recommend getting your ears pierced here. My piercer was not experienced and was not ready to perform this service. I went in to get my third lobe piercing. One of my piercings looks great, the other ear is another story. The first piercing was on the edge of my ear and bleed a lot. Then the second piercing wasn't properly aligned. I ended up taking it out all together. When I called the salon manager to tell her what happened and hoping to get a refund (and to forget about my experience) she seems more concerned about me driving all the way back to give her the jewelry back (It was only $55 for the set of earrings) rather than the horrible experience I had."

"This is the worst Ulta I’ve ever been to. I have been there a fair amount usually knowing what I need, but the last few times I’ve needed help the staff has been far from helpful. Today there were four staff members sitting on the floor while people were looking for help and wandering around. A couple weeks ago I asked an employee to help match a concealer and she was reluctant, then eventually just held up some concealers next to my face and “found a match.” It was far from a match and I had to return. Especially after this experience today, safe yourself the hassle and go to Sephora. I was greeted within seconds by a staff that was quick to assist me in what I was looking for."

"The staff here except for two in particular are EXTREMELY sweet and kind! Denette and Alexis got on my nerves.. I noticed they did not treat all the employees fairly or even right at all. One or multiple employees would be working their booties off, while a few would be literally doing nothing. There was this one wonderful young lady who didn't catch her name that would run all over the store, almost as if she hadn't caught a break. To be honest, I'm not sure how these two women have their jobs with the way I've seen them treat the employees, and I wouldn't be shocked if people walked out on them"

"As a bearded straight male trying to get some solid husband points, this place felt like I was walking into a restricted foreign country. I had not one, but 4 employees turn away from me and avoid me even though I was trying to find products for my wife for Christmas. I still spent like $60 bucks but if you actually had good sales team that talks with anyone, not just typical customer base, I probably could have been on the hook for a $100 or more. Ulta, do better."

"Had Ulta basically steal money from me. I appreciate the ladies I'm store trying to help the best they can. But I made a purchase almost 2 weeks ago that required a return. & I'm fighting to get my money back. 7 Ulta employees later & no one can give me my money back or tell me why it's taking so long. For the last week I've had representatives tell me I'll have my money back within days & they would follow up with me to ensure I received my money, & nothing. This company in quick to take your money but will make you bgo through hoops to get it back."