Ulta Beauty

"The cashiers and managers WILL lie to you. I've talked to corporate: you CAN return things later without giving them your phone number at the time of purchase. Seriously, this is why nobody shops in person anymore. Ulta is going to put themselves out of business"

"I have been shopping at Ulta for years and this is the first location that I've ever had a bad experience. I was out and about shopping and thought I'd stop in to this location to purchase a new brow pencil and eyeliner. Upon entering the store, there were 2 employees up front that weren't busy. I smiled and didn't even get a hello. I walked around the store for about 10 minutes before an employee came to ask if I needed help. The way she asked seemed like it was forced and not genuine and she was excited when I said I thought I was ok for the moment. I spent about an hour total in the store picking up random things. When I went to check out, there were 3 employees working. One employee was training another. They were both ringing customers up. Once the manager/trainee finished, they didn't offer to ring me up and just started talking amongst themselves. No "someone will be with you shortly" or "as soon as "x" employee is done with their customer she'll ring you up. Nothing. I stood in line for quite some time. Once I did finally get to the register, I was rushed through, while the other employees who wouldn't help me rang up the customer who was behind me. I didn't get any samples this time which I normally do when I spend a fair amount of money. I even used my ulta card to pay. I was so disappointed in the customer service from this location. Please work on training your employees on simple customer service skills such as a proper greeting, determine the customer's needs, and overall just work on being friendlier and more welcoming to the store."

"Every time I come in here I am basically harassed about their membership. I happily decline, then they continue to ask me for a phone number anyways in case of return, tell them no again. Then they tell me why their concerned with my possible return and how great it is to join. I come in here for like 2-3 a month and absolutely dread talking to those women at checkout. They will mention the program after ive declined like 5-6 more times. I dont know what y'all give them as a reward if they sign someone up but I'm honestly fed up with it. I dont want to join based on principle at this point. I have no words past the initial "no" anymore. I just want a speedy checkout without being converted to their program. How many times I gotta say no for you to feel as weird as I do. Update: same thing happened to me again. Lady insisted I signed up, I nicely and sternly told her no thank you. She then proceeds to walk around the store, leaving me at checkout, asking every customer she could come across if they want my points because I didn't want to sign up. Not only was this embarrassing but it was time consuming. Next time, I will not be nice. I'm so sick of y'alls employees. That lady was rude and trying to prove a point. I come in to ulta to buy a select few things. I will not drive 20 minutes away to a different ulta. Ive never been so incredibly harassed for my phone number. I recieved no "have a nice day" just a quiet check out after that. You all did NOTHING about my complaint. Ive read other complaints on here stating the same thing. Ive worked for retail before, I assume it's similiar here but it is discouraged to take points from sales that are not your own. I left there not having a nice day."

"This is a beautiful store, but so much of it is overpriced. I was a professional model most of my life and I feel like it would be nice if they had a range of make up prices instead of just super high-end. It is very clean and neat though."

"Had an excellent experience here today while getting my daughter her first "big girl make up!" The staff was absolutely helpful and were in great moods! We were helped by at least 3 people plus the awesome girls checking us out helped us too! Will definitely come back to this specific store just bc of the customer service!"