TIAA Financial Services

"I have had four or five advisers quit or be fired. My most recent one in Denver must be gone; his phone extension is disconnected. No response to my email. No notice from TIAA. Now nothing but a general toll-free number, and we all know how that goes."

"Brokerage refusing to update statements to paperless for over 3 years."

"They are holding up the processing on my annual annuity payments -- had to be corrected. The online system is screwed up and they "confirmed" it weeks later. Still had plenty of time to correct ahead of time and they said they did (false). Error: They could have reclaimed and sent them back out in a couple of business days. Company has been doing this for many, many years. Efforts to "expedite" or "escalate" just add more time to the process. I was in one of those rooms after a major system failure about 15 years ago -- a payment can only take so long to reprocess no matter how you are sending it out ("manually" or otherwise). At times, going back farther, they were just working very slow (intentionally). What is the problem? It has a very serious impact on teachers, account holders and their survivors."

"lies and fraud are a good way to put it as others say. they should be federally prosecuted. failure to provide any documents of interest and actual charges. If you have an account here make sure your accountant checks balances and go to court when they steal from you. because it WILL happen."

"Absolutely horrendous customer service. After spending 2 hours over multiple days trying to log in and getting irrational computer generated responses, waited >30 min on hold. Spoke with rep who's first question is, of course "Remember all those numbers you typed in to get put on hold? Tell them to me now." Such poor service!! I just want to log in my account online, and all she can say, is "I can take a payment, I can take a payment," but not help at all. Example of demise of customer respect in corporate culture. Do NOT EVER do business with TIAA!!!!!!!!!!!!!!"