Westerra Credit Union

"Honestly the worst experience i've ever had with a Financial institution. We took out 2 home improvement loans (Westerra was recommended by our contractor) and have been jumping through hoops ever since. Our first payment was due and we were placed in default, however, we never received an account number or way to set up payments. It took a total of 3 days and a few phone calls to set up auto pay for both of our loans. Today, I realized the second loan amount was not sent to our Wells Fargo account, but to our Westerra Savings account (after being told it would be sent to our Wells Fargo account). Customer service tries, but it doesn't feel like they are well trained. After various emails and phone calls, we finally located our funds in our Westerra savings, however, I will now need to go to the branch, remove the funds and then take them to my Wells Fargo account, so I can set up a payment with our contractors. What a nightmare. I promise you once our loans are paid off, we will never use (or recommend others to use) Westerra Credit Union again!"

"I frequently go to this bank location. I however, cannot believe the parking situation. Every time I come here there are several cars who double park. I recently discovered these people parking this way are bank employees. Everyday. Hey guys? What is this about?"

"Westerra Littleton employee Hailey (H) is incompetent, discriminatory and abusive of her work role, blatantly disregarding Westerra banking policy. She denied me, my husband, AND son’s access to our bank account info and balances and would not allow us to verify identity when we called twice, including hanging up on the first call and then placing us on hold for the second call for such an inordinate amount of time so that we were not able to get help with our accounts. H is an extremely poor reflection of Westerra’s standards. H.’s blatantly reprehensible and unprofessional manner towards me and my husband shows that she has likely treated other patrons in a similar manner. Westerra’s Quality Management/HR should place her on a behavior modification program and actively monitor her work before she further damages Westerra’s reputation. Until then, stay away!"

"Another bad review, based on reviews and lack of follow up it doesn't look like the company cares. Hopefully you read the reviews before signing on something with them. I went in about a month ago to get some info on a loan. I was told without an appointment there is no one that could answer my questions. I had tried via phone multiple times and the hold time was always absurd. How do you make an appointment if you can never talk to someone? Asked the have someone call me to answer my questions, a month later still no response. I had a different loan with them years ago...no major issues expect their online system was old and useless. After reading reviews, I am glad I didn't pursue doing business with them."