IHOP

"There was a slip and fall patch of ice directly in front of the only entry door. I never fall, even on ice, usually, but it was formed and forced one foot out from under me. I carry my dog in a pack, and was able to keep her from being injured also. I got up and walked in the restaurant, and proceeded to wait nearly half an hour before anyone even addressed that I was there, and that only happened when other people walked in, and they were helped before me, even though I was first in line. I was ordering takeout, and had to wait to order even though I knew what I wanted. I did try to call repeatedly beforehand, but no one answered the phone. While waiting, I observed several calls that were completely ignored, it was like the phone wasn't ringing. The waitress was nice enough, despite the lack of service overall, she did seem to have sitting customers handled. There was also a male employee, possibly a manager, who didn't help her at all, and could have at least answered the phone. The food was good, despite the bitter taste left in my mouth by my overall experience."

"I stopped here after dropping off my wife at the airport. Wonderful customer service and the server did a great job with the modification with my order. Nice stop after leaving the airport."

"We had a great waitress who was very attentive (apart from, I'm assuming, the manager, who kept rudely interrupting her while trying to serve us) and did great. The older front seating host was awesome and funny. We really enjoyed our meal and tried some of the Willy Wonka foods. Loved the strawberry hot chocolate!"

"A very close friend and I decided to go to the newish IHOP at 9 mile since I had not yet been there. Looking back I should have known the visit was doomed and simply walked away at that point but I try not to let first impressions dictate what I do. The server came from the back and greeted us with "can I help you" in such a way we both felt like perhaps we were there for something other than food. Once he realized we were there to eat he quickly shifted gears and seated us. From there the service was decent but the food was not. My friend was given cold syrup for her Belgian waffle and the tips and eggs I ordered with no mushrooms of course had mushrooms despite even being read back as no mushrooms"