Taco Bell 8760 Wadsworth Boulevard, Arvada, CO 80003

"When you pull up to a drive thru sometimes you have to look at the menu to determine what you want. This location of Taco Bell does not want that. Juan Torres (the manager) couldn’t care less about customer experience. He told me he only cares about how quickly he gets people through the drive thru. That’s unfortunate because of that simple interaction I would never want to go to this establishment again. They are turning them to be fast versus courteous and welcoming. How sad this is where this location has chosen to make their stand on business in a community. I wonder if this franchise owner has any idea."

"I placed a mobile order a few days ago to feed my family, who were dealing with an at home hospice patient who passed the next day. They were starving, as they hadn’t ate all day- figured taco bell would be cheap and good. I ordered at 6:15, saw it was ready by 6:25, left to go pick it up. When I walked in there were no orders sitting in the “Mobile Order” shelves, which no worries. I then proceeded to stand there for 5-10 minutes, multiple associates looking at me, but never acknowledged me. It wasn’t until another customer came in and then they went to help them first? I had to stop the lady myself to let her know I also have a mobile order. Finally got the food, which I saw them still packing up. Unsure why it would take almost 30 minutes total to make 4 regular tacos, 2 bean burritos, a Mexican pizza, and a quesadilla, while online it said the order finished 10 minutes before… but, hey I’m glad I finally get to eat. PS, I was the only customer in there. Nobody was seated, nobody was going through the drive through, the place was dead. Go home, the Mexican pizza was RANCID. The burritos were really weird tasting, we ended up just throwing everything away and went to McDonalds. We definitely will be driving to the farther locations next time, as this was the worst experience I have ever had, and the bar is already pretty low for going to a “fast food” restaurant."

"Im not one to leave bad reviews on a business but I have never experienced the consistent level of bad service that I have at this Taco Bell. Every single time I have come here in the last couple years it is either rude service or extremely slow service and ALWAYS something is wrong with my order no matter how big or small it is. This isn’t my only bad experience here it’s just the one that’s pushing me to review. Our quesadillas weren’t even cut and my beef nachos have no beef on them? I have lived by this location for the last 11 years since I was 12 years old and it has only gotten worse and worse. Save yourself the trouble and just drive the extra 5 minutes to the location on 80th and Sheridan PLEASE!"

"If you want to know why I put this Taco Bell at 2 stars, it has very little to do with the food or even the employees. They do their best and it's Taco Bell---they're still waiting on their Michelin Star. The issue with this one is that it's severely understaffed most of the time. Its to the point that it is often not open during what you'd consider normal hours, and it's a guessing game on when those 'Surprise! No one is here!' times might be. When it is open, it sure seems like they could use about 3 more people working, as the drive through usually takes quiet a while to actually get through. Again, not blaming staff here. You can tell that they're going as fast as they can. There just aren't enough people to get it done faster, which is kind of an amazing statement when were talking an entire menu consisting of roughly 5 ingredients. So yeah, it's a Taco Bell, the food equivalent of lights on at the bar at the end of the night. But the staffing shortage here makes even the bottom of the barrel a guessing/waiting game."

"Jade is so rude and honestly should be fired for how she speaks to people. We stopped here tonight and got 7 items. We noticed immediately one was missing so I ran in to get it. It took the employees forever to acknowledge me. Once I told them the item was missing they gave it to me and we left. We got home only to realize the other 6 item were wrong. I’m not exaggerating! EVERY ITEM was wrong. We called and finally after 3 times someone answered. Well that someone was Jade B and she was not helpful at all and was very rude. She told me I had to drive back the 20 minutes to get new food and they couldn’t do a refund without a receipt in person. We spent $24 and couldn’t eat any of our food. I asked if there was a number at corporate that could assist me with a refund and she said no they are franchised. So then I asked for the number of the franchise owner that could help me. She wouldn’t give me any information. I then asked her name for a reference for who I spoke to when I returned with my receipt. She wouldn’t tell me but I know it was jade from the name on the receipt. I hope this franchise fails to be honest. They are horrible and shouldn’t be in business."