Mike's Camera Inc. Boulder

"This is easily the best photo shop in town. Cool books to browse if you’re waiting. Really friendly service for passport photos. I recently had a wedding photo printed and was really impressed that the print guy tuned the brightness until we could make out the dark cliff backdrop. Thanks guys!"

"I've been a customer of Mike's for over 4 years now and as much as I'm all for shopping locally and supporting family owned businesses. I won't be shopping at Mike's for my camera needs any longer. During July of 2023 I placed an order for a camera case that was easily packable and durable as I needed something that I can pack my camera safely for a trip I was undertaking, the trip ended up falling through and I forget all about even placing this order. Well evidently Mike's Camera also forget about this order as well as they decided that my order wasn't worth their time to fulfill and order. As of March of this year I'm replanning my trip and have realized that I have never received my case or any emails further on this order other than the order confirmation so I ended up reaching out to their online sales team email and received a response back from the Boulder Store Manager Ken Jones on 3/3 stating that: "I apologize, your order was missed and was never placed. I have emailed purchasing to see if we can still get the item in question and will let you know this week, if it is do you still want the order filled?" I'm all for giving businesses the opportunity to fix their mistakes so I gave Ken and his team the opportunity to correct this issue and stated that I still wanted the item in question. As of today 3/24, Ken did not ever email me back and I'm no closer to getting my order. It's pretty obvious from the customer service provided that I'm not worth your time. Until this I've received amazing customer service on any of the cameras or lens I've purchased from them and have had some amazing experiences with the classes led by Brian Rabin and Joe Klocek. But it really feels like unless I'm buying an expensive lens or camera from you I'm not worth your time so I will not be returning to Mike's in the future. I'm sure however Amazon or BHphoto will gladly except my my money however regardless of the dollar amount."

"Wide variety of things to choose from. Brian was amazing customer service representative. He knows his products and how to help!"

"Fantastic. Love Mike's. They are so friendly and helpful. I've never had a bad experience and happy to drive the thirty minutes to get there."

"EDIT: the manager reached out to me and is personally resolving the issue. As mentioned, the staff at this location are friendly and helpful. Their customer service is great. I wanted to love this place since it’s local but I have trust issues with the store’s inventory. Let me start by saying the staff is very nice and helpful, but these issues I’ve experienced with the products are pretty bad. If you choose to purchase items here, please inspect your items before leaving the parking lot. I wish I had so that all of this was avoided in the first place. First time I went was about a week ago. I ordered a new little camera for pick up. When I left the store, I was so excited I opened it while we were on the way home. To my shock the camera seemed opened/lightly used? The items in the box were not in their sealed plastic or wrapped. I checked the shutter count and it was definitely used lightly. So I go back and exchange it for an actual new one like I ordered. It was great customer service that day! A week later I went in for a second store pick up order. The manager emailed me saying my lens order was ready for pick up. I get there and the kind person helping me had trouble finding my order slip and item. She brought out a camera lens, but it wasn’t the correct one. So she asks the manager for assistance locating my order. At this point I’m worried because I just drove ~1 hour to pick up an item I was told they had ready for pick up. The manager located a lens that matches my order, so I pay and go about my day running errands. When I got home I wanted to try my new lens, but when I opened the box I found a scuffed/used lens! It didn’t even have the original cap (see photos). I was really disappointed and had to reach out via email to notify the store."