Norma Contreras: Allstate Insurance
10730 East Bethany Drive, Aurora, Colorado, United States
About the Norma Contreras: Allstate Insurance
Norma Contreras: Allstate Insurance is an insurance agency located at 10730 East Bethany Drive in Aurora, Colorado, United States. We offer a wide range of insurance products and services to meet the needs of individuals and businesses. Our team of experienced agents is dedicated to providing personalized and reliable coverage options to protect our clients' assets and financial security. Whether you are looking for auto, home, life, or business insurance, Norma Contreras: Allstate Insurance is here to help you find the right policy for your unique needs. Contact us today for a consultation and let us help you get the coverage you need at a price you can afford.
Photos of Norma Contreras: Allstate Insurance
10730 E Bethany Dr Ste 120, Aurora, CO 80014, United States
Opening hours of Norma Contreras: Allstate Insurance
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Norma Contreras: Allstate Insurance
"Best place to get car insurance. I have been with them for about 4 years now and I don’t trust anyone else you are truly in good hands."
"This family agency is incredibly fraudulent and has cost me a lot of money. I wouldn't be surprised if Chris and his mother have been doing this to other customers over the years as well. Chris is highly manipulative and a liar. I first contacted Chris Contreras last month regarding an increase in my rate and looking at ways to reduce my premium as I have had a clean driving record but my rates continue to increase regardless. He and his mother have been my agents for over 5 years and he has helped me in the past over the phone. I have renewed with him often. I always pay my premium in full. We discussed a few options to lower my rate as I have a clean driving rate but my rate continues to increase. He told me in order to properly quote me my options I needed to take off the automatic payment on the account and he would get back to me with a rate in a few days after the account updated. I agreed. A few days later he called me back with the new rate. We discussed the new rate without automatic payment and I decided that I wanted to stay on the automatic payments and still pay in full as I always have. Chris agreed. I thought everything had been settled. However, the next week, I was notified by mail of a new rate and that I had been switched to monthly payments. I immediately called Chris to discuss. He told me that he had no control and was unable to help with the situation. He stated that I had not caught the error and reached out soon enough, that he couldn’t be held responsible nor do anything to help me. When I asked why and how, Chris stated it was my responsibility, as the customer, to watch my bank account and make sure that the payment is correct, not his job. He can’t possibly watch and monitor every account he said. He further stated that it was my fault for trying to “save a few dollars” on the account with the exploratory changes and that other clients have troubles like this too and they catch it sooner and then he can help. I asked him if he wanted me to escalate this to BBB and he said to be his guest. He said it wasn’t his job to fix this as this was my responsibility to watch my bank account closer and he’d be happy for me to switch insurance companies. I contacted customer service at Allstate who reported that Chris stated that I had told him I couldn't afford to pay in full and that's why he had changed my policy. He refused to take responsibility nor back down from his lies nor his appeared incompetence, which now seems more fraudulent than ever. Norma-DORA and AllState didn't determine that your office handled the situation in the proper manor. They determined that since I didn't record our phone conversations, that they couldn't prove you were in the wrong definitively. Both DORA and AllState recommended to no longer use your office as my agent and that they would be monitoring your office more carefully moving forward."
"I first came in to get a quote for my business, Norma was wonderful and very, very sweet! She also asked if it would be alright to quote me for my personal cars, I said yes. The quote for the business was higher than what I already had so I kept my old one but the quote for my cars was a very good deal! Ever since they've been my go-to! I recommended them to my mother and she also switched. I now only talk to Chris and he handles all my needs, new cards, new changes, new quotes, etc! He's also amazing like his mom and each time I am in contact with him, he is so helpful and so so friendly!! I will keep recommending them because the customer service is superb!!!"
"i requested an insurance review. I authorized changes to uninsured medical and medical payments since I have good health insurance. I also authorized an increase in my deductible which I specifically stated was only due to me having $500 deductible credit. I was sent a multi- page edoc. I scanned the document and assumed only the requested changes were made; in other words I made the mistake of trusting my agent I had been with for ten years. Two months later, I have a claim and learned she changed my plan and I lost the vanishing deductible. Again the only reason I said I wanted to increase my deductible was due to the deductible credit I had. I told her I never asked for that change. She said it was in the document. I reviewed it and there were 8 words on one line within a multi page insurance doc that made the change. She then offered to cover half the deductible due to the "disconnect." Something i viewed as a very small gesture of good will. She has since withdrawn that offer. Changing agents and reporting the issue to allstate and DORA. Amazing how she "remembers" parts of conversations that never happened but didn't remember parts that did."
"Everyone at Norma's office has been a pleasure to deal with. Norma's always had the best suggestions, from financial to insurance, and she is prompt and courteous in returning messages. She brings back true customer service in a time where it seems like a lost art. I am so glad that we transferred all of our policies into Norma's care from State Farm!"
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