Firehouse Subs Castle Rock Meadows 3993 Limelight Avenue, Castle Rock, CO 80109

"Usually love the subs but last night's experience was extremely disappointing. Ordered online for 7pm pickup. Sandwiches finally ready at 7:30pm. 2 people working, no sign of a manager. 3rd person showed up at 7:20pm. Didn't even wash his hands. Just tossed his jacket in the back and started handling food. Handed my sandwiches to me & told me I'd ordered chips and drinks. No kidding! Waited for him to give me drink cups. He didn't. Asked for drink cups and he asked what size. I don't care!! Finally, he gave me one cup, had to ask, again, for the 2nd cup. When I got home and was finally able to sit down and enjoy (?) my sandwich, it was swimming in mayo, when I asked for light, with different toppings than ordered. I'd suggest training your staff and having a manager onsite. Leaving high school kids to run a restaurant unsupervised isn't a good business model, although their buddies hanging out at one table seemed to enjoy it."

"Great food. Love their selection of subs. I have 4 stars only because they hand make all their subs and due to their popularity it may take 10 to 15 minutes sometimes when they are really busy. I know this is a catch 22. I live with the wait to get their subs."

"Given wrong size and type of sandwich I ordered. Didn't find out until I was back at work. Don't have time to go back and return it. Won't be using this store in the future. Lost a customer for life."

"Hot Fresh meaty subs - great value ...this is my 3rd time having a Firehouse Sub the past 7 days (and my wife likes them too)"

"Ordered a salad and got this! The quality of lettuce pictured is absolutely criminal. Yes there were toppings but mostly toppings I asked them to leave off. Really loved this place back when it opened but will not spend money here anymore. Please do better."