Globus & Cosmos
4695 South Monaco Street, Denver, Colorado 80237
About the Globus & Cosmos
Globus & Cosmos is a renowned travel agency located at 4695 South Monaco Street in Denver, Colorado, United States. Specializing in creating unforgettable travel experiences, they offer a wide range of tour packages to various destinations around the world. With a team of experienced travel experts, Globus & Cosmos ensures that every aspect of your trip is carefully planned and executed to perfection. Whether you're looking for a relaxing beach getaway, an adventurous safari, or a cultural immersion in a new city, Globus & Cosmos has the expertise to make your travel dreams a reality. Visit them today and start planning your next unforgettable journey.
Photos of Globus & Cosmos
4695 S Monaco St suite 200, Denver, CO 80237, United States
Opening hours of Globus & Cosmos
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 15:30
Sunday:
Closed
Reviews of Globus & Cosmos
"WARNING TO TRAVELERS USING GLOBUS FAMILY OF BRANDS TO BOOK VACATIONS My dream trip of a 10-day European vacation turned into a nightmare with Globus Family of Brands! Despite completing 2 of 3 payments, and paying in full for business class airfare, Globus cancelled my trip after I missed the last payment by two weeks, citing “failure to pay” as the reason for the cancellation. Globus failed to provide notification of a final payment being due by either phone or email. Traveler requested proof of email notifications sent and Globus was unable to produce. Globus offers no option for the set up of automatic payments. Globus failed to provide notification of the cancellation. Traveler became aware only when a proactive call was placed to check on trip activities because of an inability to log into portal (portal had been deleted by Globus). Traveler requests to rebook and pay in full were refused by Globus. Globus stated that they are keeping $3700 + dollars as penalty. Repeated attempts for an exact amount have been ignored by both phone and email. Please note that a minimum of $3700 was paid in order for Globus to keep the money as a penalty. Showing in fact, that the traveler did not fail to pay. Despite multiple attempts to reach a resolution, Globus stopped responding, displaying a shocking lack of regard for customer service."
"I have booked multiple trips with Cosmos and I have had to change dates multiple times because life happens. The people who work at Cosmos have always been so nice,understanding and always happy to help. They treat you like you are the only person they need to help. They don't hurry or rush you and they don't tack on extra fees for every little change you make. This really is the reason I keep coming back to them. You also can't beat the price for the value. I've priced pilgrimages with them to be literally half the price what their pilgrimage competitors offer! They will have me as a customer for life because of that."
"Sergio at extension 7112 is a liar and the worst customer service person I have ever had the misfortune to work with. I booked the Bonnie Scotland tour for June, taking advantage of the 10% early booking promotion. Unfortunately, my sons school moved the graduation day up and dropped it into my trip. I called and explained this to a reservation agent who told me that she can book me on the tour two weeks later, and would move “all items from my current reservation to my new one.” I told her that would be great and to go ahead and do so. When looking at the invoice the next day I noticed that she had not charged the prepaid gratuities, and had removed the early booking discount, which had balanced out the amount to the original payoff amount. I immediately called back in and was, unfortunately, connected to Sergio. I explained the situation to him, and he stated that they could not extend my early booking discount even though I was on the exact same tour only two weeks later than originally booked. I asked for the number to a supervisor. Having worked in customer service for several years I know that sometimes it takes a manager to be able to solve some issues. He told me that he cannot give me a phone number, I could only be forwarded to one through him. I asked him to do so. Less than five minutes later, he comes back on the line and tells me that the supervisor has reviewed the phone call and refused to extend the discount. I asked him for the name of the supervisor, so that I could include them in my email to corporate. He refused to give me the name. I then asked him how he could have explained the situation and reviewed a 20 minute phone call in less than five minutes. He got very defensive, and declared that he could not give me a supervisor name. I asked once again to be forwarded to a supervisor. He once again left the line this time for about two minutes, came back on and said that the supervisor refused to talk to me. I am absolutely certain he was lying about having contacted and spoken to a supervisor. I have worked with several tour companies and I guarantee you that any of them out there are better than this company, if Sergio (ext 7112) is a representation of their customer service. Globus (Don’t) go!!"
"The hotels were ok. The bus was at full capacity. The tour director was bossy and very concerned with tipping her the correct amount. Everything cost extra. Breakfast and lunch were at fast food restaurants You need to porter your own bags. The scenery is majestic but dimmed by the poor quality of the tour."
"Our Italy Globus Escape was remarkable. Steve Scalet is fabulous!"
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