Taco Bell 2005 West 136th Avenue, Broomfield, CO 80023

"Tortilla had mold on it. Store doesn't even answer their phone"

"The service at Taco Bell deserves a dismal one star. Staff members appear disinterested and lack the basic courtesy expected in the service industry. Orders are frequently mishandled, leading to frustrating wait times and incorrect items. The overall lack of attentiveness reflects poorly on the establishment, making it an unsatisfactory choice for anyone seeking efficient and customer-focused service."

"They are out of everyone. So it turned into waiting till someone brought supplies. They offered refunds but would only offer it if you had a paper receipt. You order on a computer and paper goes to the register."

"Good food, bad management. Sometimes when ordering at the kiosk inside it just doesn’t show up and your order never gets filled, so you have to go the front and ask. But the catch is you get your receipt you just don’t get your food. On pick up order they sometimes supply a drink but not all the time. I’m the men’s bathroom in the box part of the toilet there were two hidden empty vodka shot bottles. Sometimes the kiosks also double charged my card. Poorly managed, but fine food."

"Had the worst experience I have ever had tonight at this location. Taco Bell has been a place I have always enjoyed, however after tonight that may change. First problem I ordered 4 beefy 5 layer burritos. 2 for me 2 for a friend. When I got home I had only received 2 of the 4 burritos, no big deal it happens. Second problem the 2 burritos I did receive where very poorly rolled, my friend unwrapped one and about half of the burrito plopped out all over his shirt. The second burrito you could clearly see had exploded inside the wrapper. I returned to store to get my two missing burritos and bring the poor wrapping to their attention and request a remake. When I brought it to the attention of the associate at the window she rudely apologized and then proceeded to remake the requested burritos slamming the drive through window in my face. Third Problem when the newly burritos were brought to me I opened the bag to inspect and the very first burrito in the bag had sauce and sour cream coming out of it all over the bag and the wrapper. I brought it to the associates attention and again asked for a remake and was refused. I was told it's edible we just can't remake it. Just because it's edible doesn't mean I want a burrito that's going to pour open all over me. I asked again for the remake and was again rudely refused. Finally got to see the MOD who offered to personally remake the burritos herself. While she went off to remake them another male associate was in the window smirking at me and my friend. This associate was clearly showing how upset they where about our complaints. When the new burritos came back I brought the behavior of both associates to the attention of the MOD she apologized and said she was just filling in. I asked for the name of the General Manager of the store, and the name of the two employees. I was given the name of the General Manager but was refused the name of the employees. The male associate then decided to yell out the window "I am not giving you my ****ing name" and the window was slammed in my face. This all occurred on 3.7.2020 at around 10:30 at night. I will be bringing this to the attention of the appropriate people. Some serious retraining needs to happen here. Once I got home from this experience I then noticed the Tacos I had also ordered for my wife where very poorly wrapped. Below are attached pictures"