McDonald's,

8001 Wadsworth Boulevard, Arvada, CO 80005

"To clarify, this comment is regarding incidents that occurred prior to our most recent visit. Usually our experiences with McDonald's drive thru service have been efficient and excellent, so perhaps the person taking drive thru orders that evening was merely experience an "off" night. (We believe in being fair to everyone, despite the situation.) This particular location has two drive thru lanes. We pulled into the second lane, as a customer was already in the first one. The other person placed their order and drove off, so we expected to be served next. We then waited. And waited. And waited some more. We were shocked when another customer pulled into the other lane and was immediately helped while we were completely ignored. Then another customer pulled up, and was again serviced while we still waited. Then another. Then yet another. Finally after FOUR CUSTOMERS placed their orders ahead of us, we heard the order taker talk on our speaker, saying, "Oh! You're still there? Sorry 'bout that!" She then proceeded to take our order. We pulled forward, paid for and picked up our order, and parked nearby. That is when we discovered that we had received absolutely NOTHING we ordered (unless, of course, Chicken McNuggets have suddenly taken the shape, texture and flavor of a Big Mac, and a regular Coke with extra ice is now sweet iced tea). We were in a hurry, and therefore unable to go in to the restaurant to exchange for our correct order. Again, we understand that mistakes happen. We are sincerely hopeful that the McDonald's managers will mention this comment to their employees, and emphasize to them the importance of (1) being aware of all customers in their drive thru lanes; and (2) ensuring the accuracy of orders. We still enjoy coming to McDonalds, so the above incident isn't a "game changer" for us. We sincerely hope our concerns will be addressed and used for training. Thank you for your time."

"My son’s large fry was literally half empty. And the stores response is, they’ll give feedback to their employees. I’ll go to the less attractive McDonald’s on 99th and Wadsworth for better service from now on."

"I stopped in on a Saturday to grab a sandwich expecting another fast food "experience", one that usually involves a headache. However this was not that case it all. An employee told me someone would be right with me, then a lady from the kitchen made eye contact with me and immediately came to take my order. She was confident, understanding and professional. Furthermore she retrieved my order in a timely manner. (I found out later she was the manager on duty) This day in age it's refreshing to have service with a smile."