Timberline Ace Hardware

"Every single person at Ace is helpful to me looking extensively for strange tools. Thinking of innovative solutions when they don't have exactly what I need and also listening and thinking of where they've seen it and how I can find it. I needed to pull a rubber coil boot out of a deep spark plug hole. I described my problem one fellow said it sounds like you need a dental pick. And another fellow said I saw something like that in the bin downstairs. I went and dug thru the bin and found the picks!!! And sure enough I was able to the the rubber piece unstuck and fix my truck. Wow! Thanks folks ace! Good at listening thinking of solutions and finding the right tools! Excellent!"

"Wonderful store! Was a little expensive but good quality items. Lovely and helpful staff knew exactly where the product I needed was."

"Worst costomer service I've ever had. The guy never looked up from his phone. When paying, had to ask him if that was it. grabbed my own recept off the printer."

"This feels like spitting into the wind, but here you go - For the second time, I drove the 26 miles round trip on a weekend to pick up something at Timberline Ace Hardware that I had called to make certain was in stock before driving that distance, but was not actually in stock. This time I called to see if they had any 2x6 lumber, was told, yes they did. I made the lap to pick up the one stick of wood needed to finish a project on a Saturday, when the other hardware store, Alpine Lumber, was closed. Looking around for the wood, the owner, Tom, asked if he could help me find anything. I replied that I was looking for their 2x6s. "We don't have any," was the reply. ""Well, I called and..." "We don't have any," he interrupted. "But, I spoke with a woman..." "We don't have any. I'll speak to her." was his final statement on the matter. If there had been the slightest hint of an apology, any bit of empathy, the vaguest bit of an attempt to serve his customer, instead of his curt, borderline rude response, I'd have let this go, because of course, mistakes happen. As the only place in town on weekends, the owner apparently doesn't feel the need to live up to the Ace trademark of, "the helpful Hardware folks..." There you go, my spit into the wind..."

"Young guys running the register very helpful and informative of the area. Store had what we needed."