Texas Roadhouse

"Update 03/25/2024 I received a phone call from the owner, he understood the problem and apologized for a) the confusion, b) for the service from the waiter and c) for the manager’s attitude. He invited me and my family to give another chance to the restaurant. I also wanted to make sure nobody lost their job, because we all are humans, we make mistakes; the owner told me they don’t believe in firing people, they believe in coaching teams, and that’s great. I didn’t delete the review because it’s good for the readers to know Texas Roadhouse took responsibility for the issue and they made it right. I’m happy that everything is now clarified, because my kids love the restaurant and their bread! The review says 1 star ⭐️ But now I’m giving back the other 4 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ———————————————————- Me and my family had the bad idea to celebrate my birthday at Texas Road House in Parker, CO (11205 S. Parker Rd) Well.. I'm gonna summarized the problem: I ordered the "8 ox. Sirloin & Grilled Shrimp Combo" and I added a sidekick for my meal, that was the "Shrimp - 360 cal for $7.98" for my mom I ordered "9 Shrimp and veggies" When they served the food, I got my dish with 6 shrimp and my mom got 6 shrimp as well, I told them there is an error, because I ordered 9 shrimp for my mom and I also ordered the shrimp sidekick for $7.98 The explanation was: They will bring the 3 additional shrimp for my mom and I got 1 extra shrimp for 7.98 because the original order included 5 shrimp, the sidekick is 1, yes ONE additional shrimp for $7.98. I explained that I visit the restaurant frequently and the sidekick have 5 or 6 shrimp with toasted bread, they said NO, it is ONE (yes, 1) extra shrimp for $7.98 and they never brought the 3 additional shrimp for my mom and they charged me 5 times 3.99 for shrimp When the manager showed up, she made the things worst, we came with an angry face, with a bad attitude saying she has worked 3 years there and it is always ONE extra shrimp for $7.98 and the waiter has worked 10 years there and confirmed it is 1 extra shrimp for 7.98!! SO... at the end I was the liar and what an "amazing deal" 1 shrimp for almost $8 dollars Well the menu shows the sidekick for $7.99 and includes 5 or 6 shrimp with two pieces of toasted bread, maybe paying one more cent makes the things better Please... I visit that restaurant many times and never the sidekicks became a problem, the manager showed the worst customer care ever and the waiter... let's say he was clueless I feel really bad for having that awful experience in a restaurant I used to love. If Texas Road House keep hiring those kind of managers... they will fail, the customers visit nice places to eat not only for the food but for the service as well. I recommend other people to not visit this restaurant and if you do... ask the explanation of the sidekicks before ordered them. Today they ruined my birthday celebration, bummer Update 03/19/2024: I was contacted 4 weeks ago by corporate Texas Road House, they asked me to submit my complaint in their website, I did that and no answer. I don’t care about a free meal or something like that, but I do care about customer experience and companies respecting their customers. Maybe they love to collect complaints and they wanted mine for their collection. Who knows?"

"Ate today with my family around 4:30-5pm, and sat in the bar area. Not sure who our server was, but he was absolutely outstanding and deserves a raise. Up sold me on all the fix’in to make our meal more enjoyable, was kind, and also very attentive. Food was delicious, hot, and got to us in a very timely manner. Portions are always huge and well worth it. Will be back!"

"This place was a pleasant surprise. The service was the best that I have had in a long time. The staff was so friendly and helpful in all ways. Awesome food too."

"The waitlist was 10-20 minutes for a party of two on a Thursday night. However, the service was more efficient than I’ve ever seen once we were seated. The waitress was extremely attentive and asked if I wanted a refill within the same minute that I finished my drink. They got the drinks and appetizer out in less than 5 minutes. Then, they got our entrees out with less than 10 minutes from ordering despite how packed it was. Very friendly service and amazing quality of food."

"Texas Roadhouse never disappoints! Everything we had was delicious. We ordered the trio appetizer and while it was very good the free rolls with the cinnamon butter are better, so I would just fill up on rolls next time, hahaha! The Hurricane on the rocks was delicious and not too sweet. I ordered a 8oz sirloin cooked medium with a loaded baked potato and Cesar salad. Something about their Caesar Salad is just so good, honestly I get it every time and it’s worth it. The Loaded Baked potato was a first for me but it was so good. I can see why not everyone would like it since the skin is coated with kosher salt, but I loved it. The sirloin I had was cooked a perfect medium and you just can’t ask for more. Nothing here is bad, only downside is the long wait time but that just means it’s good! 100/10"