Portola at Southglenn

"Update: They are still trying to scam me out of more of my deposit, I am honestly impressed at this point they're fighting tooth and nail over like, $200 that they won't give back to me for "cleaning and painting" after I painted the walls myself and showed them the receipt of getting it professionally cleaned. The regional manager even said they would refund it. This place is full of scam artists, the manager is actually the devil. They will do literally everything in their power to get more money than they told you that you would be paying, including just straight up lying. The apartment has had numerous lawsuits against them for unlawful evictions, price fixing, and mistreatment of residents. If you move here, you are being scammed. Im sure someone will respond to this with some generic response but it is straight up criminal what they do to their residents. Any positive review you can find is 100% faked EDIT: I went to speak to the manager on my way out from moving and they said they dont actually want to talk to me and that was just a generic response. They also still have not given back my deposit either. EDIT 2: The temporary manager finally let me speak to her. I will say she was at least kind and empathetic, but this does not excuse the experience the Portola will offer. Here is my final review My final experience at the Portola was one for the record books. Crystal threatened to evicted me because my car was broken into in their garage and I was mad it was broken the entire year I lived there. She genuinely scared me and I believe the people who still live there are lucky she is gone, but who knows who will replace her with the track record Greystar has. They have gone through more team members than I can count the few months that they took over while I was living there. Another that comes to note is Lance, who forced a 90 year old lady to move to a new unite over the course of once weekend. Thankfully he was fired for this too. At least the temporary manager was kind and showed empathy, but that was about it. The Portola hides behind the façade of looking like a nice place in a nice area but it takes little effort to unravel. It wasn't until management was so bad that they had TWENTY SIX open rooms for rent before they even considered making changes (broken elevators, rampant car theft, fire alarms that go off randomly, etc.). On my way out, they charged me $1,000 extra for my final month after giving me false information about the move out process and then quoted the FAIR HOUSING ACT as their justification. They also tried to keep my deposit, saying they painted and cleaned, but quickly returned it back to me after I showed them my invoice for professional cleaning and reminded them they gave me the paint to repaint their walls for them. It took multiple phone calls and emails to be ignored until I finally went in myself before they showed me the final balance. More than anything, just remember to give them no courtesy, they will do the same. Memorize every single line of the 60-70 page lease, for they will use it against you at every given moment. Be prepared to pay $100 for unsafe parking and be sure your doors are locked and nothing of value is in your car. If you have any issues, you will get one answer: "Sorry, there is nothing I can do." This is a lie but management is the wall between you and any kind of resolution, they will never take responsibility for anything. I STRONGLY believe they only gave me money back for my deposit because the regional manager was in the middle of getting audited, they live to suck the money dry of the community and don't care if you are suffering. Do not rent from these people, they do not belong in our community, they do not belong anywhere."

"$ 100/ month to park in a secure garage where at least one of the two doors has been broken for 10 out of 12 months. $ 150/ month if you want a reserved garage spot. $ 40/ month “Miscellaneous” fee tacked on to your rent mid lease. Inflated charges for “common area utilities”. Only response I’ve ever gotten from leasing office staff is “I don’t know”. Fire alarms go off at least once a month, any time of day or night. Look elsewhere."

"I have NEVER experienced such inconsiderate and arrogant management. My apartment was flooded due to a Portola building pipe breaking. I was displaced for 2 months and told that I was not allowed to live in the unit during the repair. They insisted I was responsible for the rent during the 2 months I was not allowed to reside. When asked for rent credit - Manager Crystal Zyminski declined ANY conversation and offered $700 for my inconvenience. I went to the Greystar corporate office and requested a conversation with Brandon Rich at the Greenwood Village cooperate office and denied. I left an outline of the situation and my contact number. I asked that we have a reasonable conversation before we had to result to small claims court. No response. The bottom line is they are requesting rent for an apartment Portola deemed unlivable. The lease stated this is not allowed. I am not even addressing the other issues like my storage unit being broken into twice, vandals coming in the building breaking common areas, smashing car windows, hot tub not working for most of 2022 and 2023 and the "security FOB" system not working for almost 2 years."

"The experience of living here was well below average to say the least. The work orders were never completed timely based off a switch of ownership and not being able to “find people”. The garage door was broken during my entire lease. My dishwasher and laundry was broken down for a week or more sometimes. The hallways would have dog urine and feces with no regard to other people who lived there. Asked multiple times for some fro clean it up and it was left for weeks. Not to mention the hot tub was broken for first three months of living there. The utilities are community and can range any where from 120-220 dollars a month!?! The moving out process was a nightmare. Got a different number to break the lease every time we asked for it. Was promised a deposit back and never got it which was probably the most upsetting part. Wouldn’t recommend signing up with this place if you like being mislead."

"My dog and I love living here. Our space was newly renovated right before moving in and the immediate surrounding area is perfect! The maintenance team/management staff are always so attentive/helpful as well. The assistant manager Lance is especially the best. He is always so eager to go out of the way to help me with all the "small" things that pop up. I don't know what I would do without him. Portola is so great!"