Service King Collision Stone Mesa (Now Crash Champions)

"I recently had my car taken in after a recent altercation with a curb. This place is an example that a lot of other shops should follow. I never had to call to check on my car because Erik kept in regular contact with me putting me know the status at any given point. REALLY CAN NOT say enough about the customer service. When i picked the car up, everything looked beautiful and untouched. It drove just as it had. I am very satisfied."

"We are extremely happy with the body work that was done here. We received daily texts, keeping us updated on the work, and our vehicle was ready a week earlier than anticipated! I highly recommend them for your vehicle's body work."

"Customer Service is clearly not their strong suit so i'm hoping the repairs make up for it. I called in August to make an appt and was told first available was February. Understandably so as the damage is due to a big hail storm and everywhere had the same wait times. Drop off day arrives, we pick up our rental then my husband heads to the shop to drop off and gets told we can't yet because the roof part they need is on back order. They also tell us we'll need to return our rental that we just picked up because insurance won't pay for us to have it as long as it'll take due to the part not being there. I'm not frustrated that the part isn't there. What is extremely frustrating is that we had the same appointment for 6 months and the shop had to have known that day that they weren't ready for us. Instead of placing a courtesy call to us that morning and explaining the situation, they allowed us to show up to our appointment still. We took time from work and our busy schedules, got a rental, and wasted gas driving around town for this. It could have been so simple with a phone call as communication is key. On top of that, the staff were not friendly about it at all and you could hear the attitude in the guys voice. Then today, the lady calls me because apparently the part is in now ( our appt was only 4 days ago) and asks if we want to schedule to come in now. I asked to confirm the part is in now and the lady says no but it's not on back order anymore and is showing delivery time as 7-10 days so they're okay to start repairs while they wait for that part. okay great. I asked if they wouldn't mind giving us a call that morning if there are any issues due to what happened previously. she says yes. I said okay great thank you I hope you have a good day. Then, "click". Not quite sure how I receive attitude for the shops inconvenience but okay. I understand things happen and although I would have preferred to not have to wait any longer, it is what it is and I get it. What I don't appreciate is the attitude and the complete disregard for people's time. I'm hoping maybe we just caught them on a bad week and things will be different for our appointment."

"They worked with my wife and I while they were waiting for parts to come into the shop. When we did drop our car off they said two weeks but they had it done in five days. The repairs were fantastic, cannot recommend them more."

"Like most of the Springs I had hail damage. I called around and this was the first place to set me an appointment. Lisa up front was very nice and got me on the schedule way quicker than I thought it would be. I received text to give me estimated times for pick up. I called twice and every time was given great customer service. I picked up my car and did notice a new scratch. I dropped by and Shauna was so nice. We looked at pictures and she said yes that happened during repair. We will fix that right away. I dropped off my car in the morning and she drove me back to my house and delivered my car back to my house. She was upfront and honest and they took good care of me. I was very impressed with how everything was handled. Great customer service and great work. I've already sent others here and they had a great experience also."