Groove Honda Service

"Bad service, I will be not be coming back again! I went in on Tuesday to get my Pilot’s oil changed and have the tires rotated. Today on Saturday, when I walked outside to leave, I noticed there was a bulge/bubble in the side wall of the front passenger tire. This was 96-hrs after leaving Groove Honda. Either they caused the bulge or didn’t notice it when they rotated the tires. These tires are the ones that were on the pilot when I purchased it in Feb 2022, from the same dealership ("

"Bought a new battery and the transmission service done, and finally they fixed a recall that has been pending for over a year. The customer service here is sad, you’re just a number and all they want is paid. I’ve been trying to get the piece of weather strip fixed on my 2019 Odessey for over a year now with no resolution, now that the vans out of warrenty they say denied and show you the door. Customer service at Grooves and Honda is so disappointing, will never buy a Honda again."

"I recently switched back to Honda after a 20 year period and I’m impressed how how organized and efficient this service department is. Everyone is helpful and knows what they’re doing, with a positive attitude."

"I’ve always serviced my car and changed my oil at Freedom, now Groove Honda. I was content with the work done and reasonable pricing. Recently, I took my CRV in for recall work; they recommended >$5000 in additional “work”. The biggest item was replacing the oil pain $1100 due to stripped pan thread. All the oil changes were done by them at the dealership with records. They stripped the tread on the oil pan at the last oil change, and now wanted me to pay. They didn’t put a crush washer and overtorqued the drain plug instead. No apologies, no discounts offered. I took the car at a different shop which told me what happened. I will not change my oil there again. It’s hard to find a good car mechanic, so if I find someone I can trust, I will not return to Groove Honda."

"I bought a Honda today and it was the best experience I have ever had. I had the pleasure to deal with 3 salesman there and they were all awesome!!! I would give them 10 stars if I could. I high recommend Freedom Honda"