Best Western Transmission

"On 12/30/23 I took my 2019 Ford Ranger to the shop for a transmission pan remove and reinstall . Spoke to Ron and explained on doing so he said we would have to take a look to see what needs be done . After some time he said I would need 3 hielcoils with some gasket stuff and I would be good to go . Upon pick up I inspected the transmission pan and one of the bolts was loose to the touch . He asked when can I bring the truck back I explained I will have to see . That night the bolt completely fell out and is now missing. I ended up taking it to Ford for proper repair . My concern for this company is did no one inspect the repair ? Upon call to him I stated I took it to Ford to have proper repaired and wanted to let him know if there anything we can do to make this right . Not wanting a full refund but some sort as the bolt they installed was loose and fell out . He stated no he can not , good mechanics will do what’s right to make it right if they make a mistake . I will moving forward no longer do business with this Company until make changes to the way they run a business. Stay away until they get quality personnel suited for the job in business. Better to pay a company that is dedicated to fixing things right and putting the level of care in what your hard earned money is paying for ."

"We took our truck in to have the Rear Main Seal replaced due to a minor leak. Other than that, the truck ran beautifully, and there were no other issues. Obviously, we drove the truck to the shop and almost a week later they called and said OK we're going to test drive the truck and should be good to go. Once we got there, they were saying why are you even here, nobody said the truck was done, but since you're here, let's go look at the truck. When they started it, a ton of white smoke filled up the shop and the outside of the building... the truck was making weird noises and misfiring like crazy. Ron told him that he needed to get the truck out of there and to pay him for the repair and we now have to get the truck TOWED out of there, and the truck is now our problem. This is not how they should do business! We had to pay the $1500.00 and then we had our truck towed so that the other repair shop can troubleshoot the new issue. We now have a quote of $10,614.88 to have the truck repaired. He found that the timing had jumped 4 teeth in cam gears and a lot of work is now needed. He stated that the only way this could happen is while driving it and something fails or if it was put back on incorrectly and/or rotated the engine in reverse (counter-clockwise) causing the tensioner to lose tension on the chain allowing the chain to "jump". The other way this can happen is if someone raced the heck out of the truck or drove it super hard to cause the chain to "jump". This truck is a supercharged V8 Tundra. Remember, we didn't even have the truck in our possession. It was in the shop the entire time this NEW issue occurred. The truck ran fine and drove just fine prior to having it at this shop. We should be able to leave the shop as it came in, at the very least, as the truck ran well and was able to drive it. Now we are stuck without our truck at another shop and is undrivable until fixed. We even had to pay the new shop another $666.98 to diagnose the new issue."

"Great transmission shop!!! They were able to figure out and fix all of the issues with my older vehicle's transmission and didn't give it back until they were satisfied it was fixed. Gotta appreciate that kind of integrity!!! Amber was great in calling and reminding me to get back in for the two week inspection so my warranty didn't get voided. Thanks for the call Amber!!!! And thanks to the mechanics who did a great job!!!!"

"Amber was awesome. Best Western Transmission rebuilt my transmission and a few other services that made my Jeep run like new. I had a ton of questions concerning warranty, break in, follow-up services and Amber was able to answer everything and keep me informed the whole time. They even worked around my crazy travel schedule. 100% satisfied."

"Great people and great prices. Had a catastrophic transmission failure on my truck, and they got me towed to the shop the next day. Ron and Amber are absolutely terrific as well! They gave me updates and straight answers. Also was able to make payments over the course of a few weeks on payday, which is amazing in itself with 99% of other mechanic shops wanting everything up front, and they won't offer a warranty! Don't hesitate, these guys are awesome."