Elite Auto Service

"Before I start, I am a mechanic and the only time I take my car to any shop is to get a wheel alignment and or new tires, that's it. All the rest I do personally. All of my front and rear suspension have all been replaced, including all the bolts. First, I brought my car to this shop for a wheel alignment after reading some reviews that were on the positive side. The one gentleman at the front desk was pretty nice, I got to give it to them. They put my car on the alignment rack, about an hour goes by and whom I believe is the shop manager walks in to talk to me. He is telling me that I need to replace a handful of my camber/caster bolts "They are all shot" and couldn't finish my alignment without them. He goes on to say that I need to replace all the bolts, the labor fees, and alignment fee, the total was $462, and if I don't, I'll be eating tires until I fix it. I saw the printout bill and for 1 bolt it was $45. I do understand that shops do need to make money, but for the same bolt I can go to any auto shop and get it cheaper. My initial quoted price over the phone was 115 + tax. A pretty reasonable price for the shops around the Springs. After he explained "Their" overview of my car I respectfully asked the gentleman to get my car off the rack and I'm not getting the work done today. He then reassured me that if I don't get the work done, I'll be eating through tires. I can buy 4 brand new tires and a spare for cheaper than that price. They pulled my car to the front, another gentleman handed me my keys and said I wasn't going to be charged today, because no work had been done. I then set up another appointment to a different place. I took my car there and even asked the guy to check all the bolts to make sure they were good. Sure enough they were perfect. I don't know if this place is just trying to rip innocent people off that don't know much about cars, or that they are incompetent. I must surely will not be going back in my lifetime. I have also attached pictures of the alignment from elite auto from before they "adjusted it" and the after where the numbers are worse than before. The second picture is from when I actually got my alignment done and everything is straight and drives smooth. To anyone that chooses to read this review my statement to you is, STAY AWAY."

"Since my husband passed away I falls on me to handle everything. My friends the Treguier reffered me to Elite auto service. I took the Dodge Caravan, and it turned out it needed lots of work. The manager (I think) was able to offer additional discounts since he could not do a senior discount. First time with Elite. They loaned me a car since the work took a couple of days, and I had a medical appointment the next. Extremely helpful! The staff was very nice and provided a quote beforehand. I have nothing negative to say. Thank you Elite. I'll be back."

"Good people, great work so far. I have dropped off a 2012 Honda Odyssey and a 2015 GMC Sierra. Van for a timing belt and the truck for a starter issue. Still getting a feel for them. This place was recommended by my father in law."

"These folks are 100% worth putting your trust in for your auto service needs. They run their business with a very high standard of integrity. Fair rates, great communication. After going to them for 3 separate issues on my 2013 F150, they have been wonderful every time. You deserve great service, and they deserve your business. The cherry on top was that they provided me a ride home when I couldn't coordinate one for myself."

"They got me in same day to give me a second opinion on work a main brand told me I needed. They found no immediate issues, told me what to look for moving forward for my control arm/axel. They replaced my cabin filters, all 3 wiper blades, labor and inspection for less then just the filters at a main brand store. There are thank you cards everywhere and they have multiple families in their 3rd generations going here. This will be my new go to and only go to for my 2015 Forester."