Firestone Complete Auto Care

"I had to stop here after my tire was sliced by a Colorado Springs pothole driving on Academy. I ended up needing 4 new tires because I have an all-wheel drive car. The store manager, Jim, brought the initial quote to a price I could afford and was very kind. Tristan was also very helpful. I would definitely recommend this place!"

"I was traveling from out of town and had a drivers side windshield wiper problem. I called and they got me in with in an hour. The manager looked and knew the exact problem and got it fixed with in minutes. Pretty simple fix, which I was trying to do myself, but my bolt was warped and my girly strength wasn’t cutting it, plus didn’t have correct tools with me. Thank you so much, it really took some extra stress out of my day and allowed me to travel safely home, in this winter weather!"

"I have been with Firestone for 4 years now and had no problems until recently I went in for an alignment my car was there for 2 days because they for some reason could not get my ti rods off(don’t understand how they are the only place that has ever done an alignment on my car) after 2 days they still couldn’t not do an alignment so I came to grab my car on the way home not even 2 miles my wheel popped off, lost 3 lug bolts and Firestone refused to take any blame. I went into Firestone to talk to a manager or supervisor and apparently they are out of state and no one knows when they will be back. I talked to the tech who worked on my car Jason, all we asked was who did a safety check and he immediately started cussing and saying it’s not his fault he refused to take any consideration to see how this even happened.was very rude and disrespectful I will never be going back I have never experienced such rudeness and disrespect off the bat when we came in calmly to solve an issue they refuse to take any blame at all."

"I made an appointment days in advance to get routine maintenance and inspection done. The appointment was for 9:00 am, and at 10:20 they were just starting to drive my car into the shop! Knowing that I was going to be waiting in the shop for my car, they didn’t bother telling me about the delay at any point. Their battery tester apparently had a dead battery, (“Supposed to be charge over night…. I’m charging it right now.” ), delaying my services further. Vending machine in the lobby took my money and gave me nothing. The restroom is locked and you have to ask them to let you in. Long story short, your appointment time means nothing, and hopefully you never have to sit and wait in the shop for your vehicle because there’s no telling how long you will wait."

"I was told by Abbie that an appointment only guarantees that you will be seen that day not at that time. After paitiently waiting an hour and 45 minutes and asking, why I had not been seen when I had an appointment at twelve. Then she said that she had no control over when parts would be delivered and the parts for my car were not there. I'm thankful Jason came to work and called to see where the parts were and called his manager to see what kind of discount he could give me."