Phil Long Ford of Chapel Hills Service
1565 Auto Mall Loop, Colorado Springs, Colorado, United States
About the Phil Long Ford of Chapel Hills Service
Phil Long Ford of Chapel Hills Service is a premier car repair and service center located in Colorado Springs, Colorado. Our experienced technicians are dedicated to providing top-notch maintenance and repair services for all makes and models of vehicles. Whether you need a routine oil change, brake repair, or engine diagnostics, our team is here to help. Conveniently located at 1565 Auto Mall Loop, our state-of-the-art facility is equipped with the latest tools and technology to ensure your vehicle is running smoothly and efficiently. Trust Phil Long Ford of Chapel Hills Service for all your automotive needs.
Photos of Phil Long Ford of Chapel Hills Service
1565 Auto Mall Loop, Colorado Springs, CO 80920, United States
Opening hours of Phil Long Ford of Chapel Hills Service
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 16:00
Sunday:
Day off
Reviews of Phil Long Ford of Chapel Hills Service
"Do not bring your vehicle here to have it worked on. Nothing but an absolute asenine and tedious experience of being lied to being told your vehicle is fixed when it's not, while leaving out details of further problems related to the reason why you brought your vehicle in the first place. Zero sympathy from the Service Manager Steve Hogarth after the lie was discovered, an unwillingness to do anything more than the bare minimum, and an overall feeling of being the source of frustration for simply asking them to do their jobs and do so correctly. Go to motor city Ford if you have warranty work, or anywhere else like Firestone for anything else."
"They advertise a “Quick Lane” as a way to get your oil changed and tires rotated. I made an appointment and when I arrived was told it would be 3 hours for my oil to be changed!!! When asked why I was told they were short on techs. I understand that you might have personnel problems, but if you know you’re behind because your techs called out sick you should reach out to people with appointments and let them know. I’ve been here an hour and 15 minutes and my truck has just now been put in the shop. What is the point of having an appointment? In what way is this quick? My experience with this dealership has always been anything but quick. But I already bought the “coupon book” and I’m stuck coming back here 4 more times before I’m free!"
"I'm writing this review for others to make sure you are checking your finance paperwork before you sign it. I purchased a vehicle from PL Hyundai Chapel Hills recently. The sales person was doing his part with the sales manager, you know the part where they go back and forth with the price of the vehicle and the vehicle payment. I asked for two things, these two things were written on the paper that paper and the sales person told me those two items would be honored in the agreement. Both the sales manager and I signed the agreement. When I got back in finance and reviewing the paperwork I noticed I was being charged for both those items. I think the integrity of this business practice needs to be looked at. It's basically lying to the customer. It was never expressed to me that I was going to pay for both items. I was lead to believe it was part of the deal only to find out I was actually going to pay for those two items."
"Where do I start! Came here because my 2023 Ford f150 had a Transmission leak. The truck was here around 4 days the Representative (Brad) provided minimum update. Got the truck back and realized that the leak was even worse. Call the service department back and reschedule another appointment to fix the leak. I informed Brad about the leak and requested a oil change as well, because the truck had 7k miles. The truck took a total of 3 weeks to get fix. Sadly it took a few calls and a face to face talk with a supervisor to get my truck back. Guess what they didn’t even complete the oil change. Bottom line these departments has a poor customer service with vehicle status and QC procedures. Don’t take your vehicle here. I recommend the Dealer Service at Motor city. Abimelec"
"Let me start off by saying that my service advisor, Bailey, was awesome. She went above and beyond. I would give her more than five stars if I could. I'm glad I found the Chapel Hills one. I would go to the Motor City one, but you can never get them on the phone, and they're just not as friendly as the Chapel Hills people. I highly recommend Chapel Hills over Motor City."
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