The UPS Store 10940 South Parker Road, Parker, CO 80134

"This place is ridiculously helpful. Someone told me it’s the #1 UPS store in the state, I believe it. I have come in with so many unique needs and they were super helpful. Today I had a return and it was in a shipping bag that was opened. Return label was USPS and I came in and asked to buy a box. He said, we can actually tape this bag all up, put the label on and give it to USPS so you don’t need to buy anything. They do stuff like this all the time. All needs for my business or personally, I always go out of my way to go to this UPS. They are real people. The realist"

"Excellent experience with the staff. They were able to scan/email a off-sized document with no issues and it came out better than expected. Above & beyond - thank you!"

"I recently visited the UPS location to pick up a package after being informed by a representative named Katherine that my package would be delivered to my home. Upon arrival, I discovered that my package was, in fact, at the facility. Seeking assistance in changing my delivery preferences, I encountered a confusing and frustrating situation. Despite being told on four different occasions that only I could modify my settings, I approached the UPS staff for guidance. To my surprise, I was informed that nobody at the UPS location knew how to navigate the website to change delivery preferences. This lack of internal knowledge proved to be incredibly inconvenient, especially considering the UPS My Choice service was designed to empower customers in managing their deliveries. During my interaction, an employee named Eva overheard my conversation with her associate who attempted to help me navigate the website. Instead of offering assistance or guidance, she remarked that if her colleague couldn't figure it out, the responsibility was solely on me to resolve the issue independently. This dismissive attitude added to the overall frustration of the situation. The UPS system seemed to arbitrarily decide which packages go to an access point and which ones do not. This inconsistency is not only inconvenient but also contradicts the purpose of using the "My Choice" feature. My experience with UPS has been marked by misinformation, unhelpful staff, and a lack of knowledge about the very services the company offers. It's disheartening to encounter such challenges when trying to utilize a service that is meant to simplify and enhance the customer experience. I hope UPS takes this feedback seriously and works towards improving both internal training and customer service to ensure a smoother and more reliable experience for its customers."

"I visited this UPS Store to get some large format printing done. The employees were knowledgeable and helpful. The job was done very quickly and exceeded my expectations. This was also done very affordably."

"Such a well-run store with helpful employees. Never had a package lost when shipped from here, and they make returns fast and simple. Much respect to the owners, managers, and employees that keep this place running so smoothly!"