Caliber Collision

"I can't say enough about the team at Caliber...I brought our vehicle here for repairs and they kept us updated every step of the way. Every question we had was answered quickly, not ignored like most body-shops do. Best decision we made was choosing Caliber! Thank You!"

"This shop was amazing. I was originally scheduled with the Aurora office and they couldn't get me in for 2 mos. I called the Hinsdale location and they were able to get me in the following week. The communication from Alexa was great all the way through. She kept me informed of the process and my car was completed a day earlier than expected. I would totally take my car there again."

"Excellent experience with Caliber in Centennial. They were the only shop willing to take in my non-drivable vehicle immediately after an accident. I called 10+ other shops that were quoting 8+ weeks out and I was completely stressed until I talked with Caliber. I was met with kindness and professionalism when I first called and talked to Lori. Alexa was our estimator and she is fantastic! Great communication, organized, and keeps you well informed throughout the process. We enjoyed receiving daily communication about our vehicle (text, call, or updates on the carwise tracker). They finished it 1.5 weeks earlier than estimated which was such a blessing as we were paying a lot of $ out of pocket for our rental car. I expressed this stress to Alexa and she seemed determined to get the vehicle back to us asap. It was nice to feel understood and prioritized. The car looks amazing and they even detailed it inside and out. It was so nice to get it back in clean condition! Thanks to everyone at Caliber who helped us get back to our vehicle quickly."

"Best experience ever! an Excellent work! 5 star customer service from the receptionist Laura to the technician Alexa! The process was seamless from the initial scheduling by phone to the time of pick up. Constant updates were provided as well which was awesome. Alexa was very thorough, professional and kind. Her delivery time was what she had promised which I really appreciated. Thank you for the excellent work and making my car look brand new!"

"My experience with Caliber Collision was nothing short of disappointing and frustrating. To sum it up, the craftsmanship was so abysmal the first time that they had to redo the work. However, even after the redo, they left my two-year-old vehicle with a glaring two-tone appearance. It got to the point where the insurance company acknowledged that the paint job was significantly subpar. As someone without extensive knowledge of cars, I could tell that the work I received was far from acceptable. The work they did was on the bumper, which was damaged due to a rear-end collision. When I initially picked up my vehicle, it was evident that the bumper was concave and not flush with the rest of the vehicle. Moreover, there were paint chips and imperfections scattered across the entire bumper. When I pointed this out, the general manager, Alexa White, tried to convince me that's how they received the bumper from the manufacturer (OEM and not after market), as if that somehow justified the poor quality. I sought a second opinion and they advised me to return the vehicle for a redo, which I did. The shop acknowledged the substandard quality of their work and agreed to redo the vehicle. Upon picking up my vehicle for the second time, I was shocked to find that the paint color was significantly off. Once again, they attempted to downplay the issue, insisting that it was normal. I escalated the matter to the regional manager, John Doremus, who shockingly claimed that the work was standard. Fortunately, the insurance company sent an inspector who agreed with me and supported my case. To top it off, Caliber refused to do the corrective repairs and take responsibility for the shoddy work. In the end, I'm so glad I took my vehicle to a different shop. The quality of their work was impeccable, which only reinforced how careless and unprofessional Caliber was. Not only do they lack any commitment to craftsmanship, but they also try to deceive their customers into accepting subpar work and refuse to make amends. In light of my experience, I would strongly caution anyone considering Caliber for their vehicle needs to think twice and look elsewhere for a shop that takes pride in its work."