Hampden Auto Body

"Hampden autobody always pushes the limits of being one of the best body shops I know of! Mike and Brian are incredibly helpful, knowledgeable, and take pride in going above and beyond. I would highly recommend visiting them for your collision needs!"

"Had a great experience with Jean Carlo. Unfortunately my company damaged a customer vehicle and we were referred to Hampden. Jean Carlo was beyond helpful. Ultimately the customer insisted on taking it to their preferred shop where the experience has been pretty bad and the estimate is riddled with almost $1k in nonsense fees. Really wish we could’ve brought it to Hampden but I’ll be sending everyone I can their way."

"My Qx80 was involved in a minor accident and needed a bumper and grill replacement and a minor hood repair. We took our vehicle in for an initial estimate with them and a repair date was scheduled a month down the road. We brought our car in at the appointed time. Mike, the owner called me once tear down was complete and estimated 2 weeks for the repair. They also had some warranty work they needed to correct on some prior damage. We were in a rental car through USAA. As time went on, we were told our car was “in production” over and over again. As insurance companies do, they only approve the rental car for the estimated amount of initial repair time (2 weeks). USAA called saying they had not received information from Hampden about a supplement and could not approve the rental without one, we called on conference to Hampden and spoke with Mike. Mike was argumentative stating that the car was in line for repair and there was nothing he could do. That there was no supplement, they were busy and would submit a supplement at the end of the work if there was one. USAA explained that they could not approve a rental for beyond the time allotted without a supplement and round and round they went while I, the customer, was stuck in the middle. Eventually USAA approved the rental for another 2 weeks despite not having any supplemental information. At the end of those 2 weeks (they’ve now had my car for a month) I was again stuck with no car and the end of the rental looming. I called Hampden again and spoke with Brian. He informed me that my car was in line for paint and was not ready. USAA approved the rental extension based on that for a week. Then at the end of the week, here we go again. USAA had reached the end of what they could pay for a rental without supplemental information. We again called on conference to Hampden and spoke with Brian. Not only was Brian not helpful he was rude and obstructive. He proceeded to the tell the adjuster that he wasn’t going to argue repair time with her because she didn’t know what she was talking about and my car was in line for paint. The adjuster responded that she has been in the business for 20 years and she understands how repair shops work. The conversation devolved from there . Needless to say, there was no resolution and the call ended badly. So badly in fact that the adjuster called me back and recommended that I report them to their corporate office, unfortunately, there isn’t one. At this point, my 2-week repair was at 7 weeks and they could no longer justify a rental car. A week went by, now without a rental car and again I called Hampden expecting my car to be finished, after all it was in line for paint a week ago, surely it must be done by now. This time Mike fielded my call. My car still wasn’t done and it was still in line for paint. When I inquired as to why my car sat for a week waiting for paint since I was told the same thing a week ago, Mike explained that they have 60 cars on rotation there. Some of those cars have been sitting for months waiting for parts and when those parts come in they get pushed to the front of the line further delaying my repairs. To his credit Mike did offer to pay for a rental vehicle and did cut us a check at the end. My car ended up taking an additional 2 weeks for a total of 9 weeks! For a drivable, minimal damage repair. Do they do good work, yes. Is it the most frustrating experience you will ever have, also yes. Hampden Auto body is like dropping your car into a black hole. Whatever they tell you for a time estimate is a lie, multiply it by at least 4. Don’t expect them to work with the insurance company paying for your repairs. They blatantly refused to use the USAA online document submission system and refused to send the paperwork to justify extending the rental. Expect Mike and Brian to be condescending, obstructive and thoroughly unhelpful. I cannot recommend them less. There are plenty of good repair shops in Denver that are better organized, customer friendly and courteous."

"I had such a terrible experience with this company. I had spoken with someone from the office and he scheduled me 3 weeks out. He spoke with exceptional confidence and so, I believed him. The website says certified Honda dealership, so, I thought I was all set. When I walked in on the day of the appointment I was met with an “elitest” attitude and I was completely taken aback. Giancarlo printed the insurance claim and then explained to me how I would be paying for any financial differences that my insurance had not listed. I had a conversation that this was incorrect and my insurance would be paying the difference. He took the time to really ensure I felt belittled and small. I have not been treated like this by a Colorado company before. I would never recommend any female work with this company and I am disappointed in the service I did not receive. However, I made a few calls and sure enough my car was able to get in today. Crazy.. this could have been handled 3 weeks ago. Do not go here."

"My car ultimately ended up being totaled, however, I have nothing but positive things to say about my interaction with Giancarlo, Mike and Brian. They were incredibly kind, honest and professional. They took the time to explain everything to me and give me advice when I asked. I feel confident that they would have done a wonderful job if my car were repairable. I would absolutely recommend them, refer people to them, and use them in the future if it's ever needed. Giancarlo, Brian and Mike - I can't tell you how grateful I am for you making a stressful situation a little easier for me. Thank you so much!!"