Stapp Interstate Toyota Service Center 8019 Raspberry Way, Frederick, CO 80504

"I have always received great service at Stapp Toyota. My contact for service on my Tacoma was Lapita. She was professional and pleasant. Lapita kept me updated with progress and options to consider without any pressure. The automotive technicians caring for my truck did a great job. I am completely satisfied and I highly recommend the Stapp Toyota service department."

"These people are sketch, I will never take my vehicle back to this service center. First all the “coincidences”: found the nail in the 4th tire they balanced & rotating but only after it was balanced, i drove over 80 miles the day before, no low tire pressure warnings/indicators on 2 mile drive to dealership (only driving that day), nail wasn’t leaking air until tech “accidentally caught her glove on it and pulled it out some and then it was of course unpatchable. Now instead of asking if I want the full size spare put on, the rep who called started with the nail story and then said all the tires were tread bare and should be replaced. These tires are factory with 23,000 miles, less than 2 years old and parked in a garage. They even TRIED to charge me for balancing the tire with the nail, on top of charging me to balance the full size spare. I don’t even believe they balanced the spare. And of course they charged for the tire rotation. Lastly, there is nothing they could tell me that could convince me they didn’t put that nail in my tire to try and sell me 4 new tires I didn’t need. I’m going to discount tire to replace my tires and this will be my last time using a Toyota service center. I wasn’t happy with the customer service at Corwin Toyota in boulder and I think the one in Frederick is shady/crooked."

"So disappointed in their parts and service team and quotes. We’ve gotten two vehicles from here and recommended my parents to them, who in turn bought a Tundra this week from them. We had asked 3 weeks ago for a quote for a tonneau cover and air bag suspension for our 2020 Toyota Tundra. We got a quote and we said yes, let’s do it. We went in to pay for it and Samantha Sigman told us we wouldn’t have to pay for them to order the parts and they’d let us know when everything was in. We called to check in a week or so later to see what the status was and they said that we didn’t pay and so they didn’t order the parts. We tried calling Samantha to figure out what happened and nobody returned any of our calls. So today we called and were told that the tonneau covers weren’t able to be ordered due to a new design. So we said ok, what’s going on with the suspension kit? That wasn’t ordered. So we said we’d like to proceed with that since we had approved it 3 weeks ago. Fast forward a few hours and now we’re being told that there are too many suspension kits and the quote we got from them was no good. And now what they’re telling us is that we should order the parts from someone else and then they’ll install it for us. At this point, we’ll happily take our $3-5k worth of business somewhere else. I’m so disappointed in the customer service and I regret having recommended my parents there. Shout out though to Anthony White who’s a sales man there and was the only person that got someone to call us back."

"Solid process for check-in for service. Estimate for when work will be completed was accurate. Comfortable place to wait within the dealership building. Not overly busy like some other places we've gone - so a much more laid back experience."

"My tire pressure gauge went off, indicating my rear right tire was low. This was right before I went to get my vehicle serviced by the dealership with whom I’ve purchased my used car. I mentioned it to them and ask for them to check that tire. They made a claim that they did and sent me on my way. The treatment by the service team, by the way, was unkind and uncomfortable for myself, and my daughters. Later on my tire pressure light kept going on indicating the same tire. I was just now able to get the situation taken care by a company who cared. Just as expected, there was a nail in my tire . Needless to say, I will never darken the door of this place ever again. If I could give no stars I would. This is not the first issue or problem I have had with his company. I also made several attempts to talk to someone through the phone and try to have things moved over, and they refused to talk with me, which shows me that they never really cared."