AutoNation Subaru West Service Center 16351 West Colfax Avenue, Golden, CO 80401

"The last time I was at your facility the massive remodel project was underway. Last week, when I took my car in for servicing, the remodel had been completed, and I want to tell you that I think they did a fantastic job! As an elderly, balance risk lady with a cane, I especially appreciate that the waiting area is only a few steps away from the service area, and it is also very tastefully decorated (so the wait time seems to go by faster). In addition, there is one improvement I would suggest: all charges and fees could be more clearly spelled out when one is setting an appointment. Also, your employees are friendly and helpful; the training you are providing SHOWS! Thank you, Beth F."

"I dropped off my car for routine maintenance. Service advisor Fidel was very kind and friendly and pointed out a safety concern immediately— my tires were worn beyond safe traction laws. I had just taken my vehicle to Costco and they had recommended I wait 6,000 mi longer to replace, despite my complaint that I was sliding around on minimal snow, and had been terrified driving down from foothills. I am very happy to have purchased tires through the dealer. They finished mounting tires , alignment and oil change in 2 1/2 hours. I was late getting back , and they were able to have keys and paperwork waiting for me at the sales reception desk! I am very happy with the service I received!!"

"I was a little disappointed with my last visit for a routine servicing. I was delayed in leaving by about 20 minutes, due to my paperwork being misplaced and not in the hands of the service tech who assisted me. And the next morning got a low tire pressure warning on a rear tire after having them rotated. The pressures on all 4 tires were way off from they needed to be. Don't believe they were even checked properly after rotation. I have prepaid for the routine service and now a little skeptical the next time I go back. I will be watching them closely. Work on vehicle should be taken seriously and can become a safety issue."

"I recently purchased an Outback from AutoNation Subaru. Due to an engine issue, I had it taken in for repairs. I was quickly dealt with and was given a rental car. The experience was pleasant, but there was very little visibility in the repair process itself. I was called after ~8 hours of my car being in the shop to say it was still being worked on. I agreed to getting an additional 60,000 mile service, but asked for an itemized receipt to understand where my $1,300 was going towards; I was told that would happen and I would be called before work was done on the car. The next day, I expected a call before work was done, so I waited until noon to reach back out. Upon my surprise, I was told the work had been done already and I could pick it up. It is frustrating to see a bill for $550 in parts and $750 in labor without having been consulted on what was happening. The original member of the team was not there that day, so I am assuming he neglected to follow-up on our conversation."

"Bought my car here so I figured it would be a good place to have service done. Was getting my 12 month service done which includes a tire rotation. I came in knowing I had a slow leak and a screw in my left front tire. I had put a couple pounds extra in that tire knowing it would leak. The car's display tells me tire pressure. When I left, I noticed that tire was still a couple higher. I kept driving knowing that the pressure can fluctuate with temperature changes, but when I made it home I took a look and saw that the screw was still in the left front tire. So the tire rotation which was listed as about $40 didn't get done. Left me wondering if any of the other services were done. So I had to come back the next day so they could hopefully do the services I paid for. Took about 2 extra hours out of my day twice to get service. Checked my oil before I came in for my second service and it didn't look bad so I thought well maybe they got that at least. I checked again after the second visit and it was clearer. So it appears maybe that didn't get done. They didn't do anything extra to make it up. Just didn't charge me extra. So. They wasted an extra 2 hours of my life and didn't even care to make it sting less. No coupons, no apology from management. But hey they did offer to sell me a new tire. No discount was mentioned, of course. So at least the time I wasted the second time gave me time to write most of this review. I'd suggest double checking their work if you decide to give them a chance."