Sam's Club Tire & Battery

"Very poor customer service!! Tried to inquire about buying a battery for my Subaru Crosstrek. Called the Sam's Club in GJ and got transferred to a foreign sales representative. This person could hardly speak English. Took him over five minutes just to check whether the store had a battery for the car. Said it would be over two weeks to get a battery. Tried again contacting the local store, but again could not get through to speak to someone locally. Will go elsewhere. Can't what for Costco to come to town!"

"Sam's club tire and battery has the friendliest, kindness, most wonderful human beings working there! Mike is one of the managers and he and his compadre Mark, take excellent care of their customers! My tires were basically bald and they were able to fit me in without an appointment, even though appointments are strongly recommended. If there's something wrong with your tire, they will figure out what it is. If you do not need new tires, they will be honest with you, telling you to come back in a month or 6 months or whatever so that you can get the most mileage out of your tires. I will revise this post with photos later but wanted to let anyone looking for excellent service for their tire needs, to be aware, that Sam's Club tires is the place to go!"

"Halfway through the tire install, they came out to tell me that only some of the four tires were there. They tried to offer some passenger tires that they had in stock, but my truck is not a grocery getter and the fact that I did not get my tires caused me to have to cancel my entire weekend plans, which required having safe tires. I wasn't limited by Sam's club selection, you guys simply happened to have the tires I researched and wanted. Or that's what I thought. I guess I will find out when I have to take more time off work to come try this again. It doesn't help that I can't even reach you guys on the phone, I get diverted to a call center, so I won't even be able to confirm ahead of time after I get my confirmation email that the confirmation email is actually true this time. Update: I never heard a peep about the re-ordered set of tires and it's been over a week. They also underfilled two of my tires by 10 PSI when they put them back on. Thankfully I noticed. Truly awful service. I have an appointment with Discount Tire to get the job done. Do whatever you want with the tires if they ever show up, I don't want them from you."

"Amazing staff and service. Great prices on tires and batteries, but sometimes the tire techs are grumpy because their bathroom is very stinky. It’s the only private one in the store so all the employees come do their dukies in it, otherwise I would recommend taking your car or truck here"

"My wife scheduled an appointment to have a battery installed this morning. After accepting her money, the employees told her they wouldn't be able to get to it now and that she'd have to make another appointment for later in the day. At that appointment, they spent an hour and a half telling her they were "almost done." After getting fed up with being lied to, she asked for a refund. The employees refused, saying they can't offer refunds on services. She came back a third time and spoke with customer service, who offered the refund. These guys are next level rude. I'd suggest finding somewhere else to spend your money. Perhaps the homeless people under the 5th street bridge would be more helpful."