Mercy Family Counseling

"Some of the rudest receptionist I’ve ever dealt with. For the way they talk to you is very rude. I called about a simple medication very respectful as usual with the First Lady, next I get a call from the lady in charge of this office an it was the rudest person I’ve dealt with ever over the phone. No matter how apologetic an respectful I was letting her finish talking then trying plead my case she would just interrupt me before I could get the facts out that would prove her wrong it’s like she knew what I was going to say an she had nothing to prove me wrong so instead of letting me finish she would then interrupt me an change the subject accusing me of things that are untrue I’ve caught a very weird vibe of how I was treated almost as I’m not good enough for there office an feel like they can treat or talk to people anyway they feel like it’s not right. Then to top it off after I get done talking she says will have to just give you a call back click an hangs up on me for what reason i don’t know but again as I kept it very professional trying to plea my side she didn’t care to hear it as she felt what she says goes and that’s that not willing to listen or look at the real facts to my situation! Thanks mercy family counseling you sure have been nice until this lady that’s says she’s in charge called me I would recommend you find someone that has some kinda respect it’s not hard to listen an be generous when responding!"

"My husband has been struggling for some time with anxiety. He was under the care of a counselor prior to our move here. The difficulty to get an appointment after a referral from our PCP was discouraging He finally got an appointment which was a Zoom mtg . My feeling is that this is not optimal for a first meeting. The physician has been unresponsive since that visit and did not carry through with what he said he was going to do. We had to call and complain to stimulate someone to listen to us. The only ones that seem to be doing their job albeit a difficult one are the schedulers."

"Told me I couldn't get scheduled till over a month, then they told me guardian I could get in in a week. Went there and nothing was scheduled. They take very little regard for the actual health of each patient that arrives. Barely responds to calls despite being during bisnuess hours. Overall very upsetting that my health was not taken seriously despite the severity."

"I had a dr I saw for almost 16 years until she retired. My replacement dr was far from what I had and didn’t listen to my needs because of that I switched to mercy family counseling for psych and therapy. (Paige and Kelsey) I haven’t felt this validated and had this much help in such a long time. I can not thank the staff and the people I see here more for helping me get to the root of my issues and adjusting meds to fit me! I’m so thankful for them! I highly recommend"

"I scheduled my daughter to see a counselor at this office. Our initial appointment was very promising, but that was the end of the dream. Our next appointment was cancelled the morning she was supposed to go, with a promise that someone would call and reschedule. They didn't. So I called and left a message asking for someone to call. They didn't. A few days later I stopped in and expressed my frustration. After all, my child's mental health is nothing to play around with! They said, because I didn't leave my phone number, they didn't know how to reach me. Like they couldn't look me up by name, and find my phone number? I decided to let it go, and said I needed to reschedule another appointment since we were leaving town, and they said they would get a message to our counselor to call me, since she manages her own schedule. That was 2 weeks ago, and I am still waiting on a call. Finally, I called today to cancel all remaining appointments, and said I would be transferring care. They said "fair enough!". No care as to why we were leaving, no concern that something went wrong and that they wanted to remedy that. It was nothing to them. And that's how I felt as a client and y daughter as a patient - like we were absolutely nothing to them. If you are in the field of helping someone through mental health troubles - TAKE IT SERIOUSLY! This is a matter of life and death for some people, and to not take it seriously is a serious slap in the face. I've always been loyal to Mercy, but this office seriously makes me reconsider."