Mind & Spirit Counseling Center
8553 Urbandale Avenue, Urbandale, Iowa, United States
About the Mind & Spirit Counseling Center
Mind & Spirit Counseling Center, located at 8553 Urbandale Avenue in Urbandale, Iowa, is dedicated to making a positive impact on mental health, especially for those who may not be able to afford it. Our center offers a holistic approach to providing hope and healing to individuals in need. We offer high-quality mental health services to people from all backgrounds, including those who are uninsured, underinsured, or from low-income households.
Our services include therapy and counseling for adults, teens, adolescents, couples, and families, as well as psychiatric services and medication management for various disorders. We also provide psychological testing for all ages to assess different challenges. Additionally, we offer spiritual direction and leadership training in a non-sectarian environment.
Mind & Spirit Counseling Center also offers classes in various areas and a Clinical Training Program for professionals seeking education and experience in the field. Please note that due to high demand, there may be a waitlist for our services. In the meantime, we provide resources and support through our blog.
Our team of over 40 counselors, psychiatrists, psychologists, and professionals are here to support you on your journey to better mental health. Your support allows us to continue offering services to those in need. Join us in reaching more individuals who require counseling and healing.
8553 Urbandale Ave, Urbandale, IA 50322, United States
Opening hours of Mind & Spirit Counseling Center
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Mind & Spirit Counseling Center
"VERY disappointed with their customer service. I called originally in October 2023 for counseling and was told I could expect to hear back in November about an opening. November rolls around and nothing so I give them a call for an update and they say they will call me back that week. Nothing. I call back in January and they say they will call me back that day. Nothing. Had my husband call them in February and they didn’t pick up. So I finally gave up. Regardless what situation they are in, that’s just terrible customer service. I said I’d never write a negative review on anyone but this was too frustrating to not warn people about and I gave multiple chances. Trust me - please don’t look into this place, you will waste your time!!"
"Clueless, inept, and genuinely horrible management. Disrespectful to both their customers and employees. This place deserves to be shut down."
"Would like to comment on the services and respect I received. I appreciate the help and understanding from ms wick she was patient and respectful in helping me to understand my insurance & statement. A big shout out to her for her kindness during my troubled times. Customer service these days are over rated and under appreciated. Ya rarely hear of the good things and always the bad. Thank you again for your patience. Happy holidays and a much blessing in the New Year."
"Counseling was good, however the customer service is unbelievable. Shelia in their billing department worked very nice with us at first, but made a mistake so when I called in to correct the error she got very frustrated and hung up on me. When I called back she sent me to her voicemail……. Not very professional and very poor poor way to handle an error on your part. Just admit the wrong and we can both move on. Now we won’t be coming back for any services there"
"Be careful when choosing this place. It is not organized and it could cost you money and your mental health. They don't track their billing and payments in a professional way, and often don't credit accounts until several MONTHS after payment has been made. They will threaten and harass people who have already paid and have proof of payment. They do not care if they are in the wrong and are unapologetic when they are finally proved wrong. This is 100% due to their unprofessional and inept office management, and severe lack of empathy towards their own patients. The non-clinical workers here are deeply toxic and that toxicity will fall onto the patients and they do not care. It is a total Buyer Beware situation."
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