Obstetrical & Gynecological Associates PLC 330 Laurel Street, Des Moines, IA 50314

"Just know you are not the priority here. I’m 19 weeks pregnant. We waited 45 minutes for our appointment. We had made an appointment a month in advance. When I made the appointment they told me it was for the anatomy scan, which is what I wanted. The front desk lady asked us what we were waiting on 30 minutes into waiting in the waiting room. The doctor was running behind and didn’t communicate it with the front desk people. I get into the appointment and they have the wrong week of pregnancy that I’m in. They are over a week off. So the lady told me wrong on my first ultrasound appointment and printed it wrong or imputed the data wrong. What a mess and unprofessional. I get into the appointment and realize I’m not getting the anatomy scan like they told me I was twice before I went into the appointment. All I needed was the anatomy scan done. They say they can’t do it and that I will need to schedule another appointment to do it. I didn’t even see the doctor that I was waiting on. Huge waste of time and money. Now I have to reschedule my other related appointments because this place can’t communicate and actually be a good business. Never coming back here again. I do not recommend this place to anyone."

"If I could give a -100 review I absolutely would. I paid $25 for them to complete my FMLA paperwork on January 22nd 2024. I handed my papers to the ladies at the front desk along with my payment(which is what you're supposed to do). I called and left a message for someone to call me and give me an update. Stephanie was the one who called me back today 2/13/24, she is the one who does the paperwork basically told me that she never received the paperwork. Granted it is definitely NOT her fault as I handed the paperwork to the front desk and they were supposed to give her the paperwork. BEYOND stressful and frustrated with the front desk staff. Not only did they lose my paperwork now I have to start all over. Also don't try calling the front desk to schedule appointments, they never answer it goes to voicemail. Once you leave a voicemail it takes someone 2 days to return the call. UNACCEPTABLE. If you're pregnant and are looking into this office I would RUN the other direction. Highly discouraged and disappointed in the front desk staff at the downtown location."

"Avoid this place. Don't expect to have anyone answer the phone ever to schedule/reschedule an appointment. I've been trying to reschedule an appointment I missed for going on two weeks now. No call backs even if you leave a message either. Also, if you have paperwork for FMLA or short term disability don't expect that to be done either. Your job will be on the line because of this office's own inaction. I turned in disability paperwork beginning of January and now it's the end of January and it's still not done. With a turnaround time of they say "7-10 business days". $25 for them to fill out by the way. If I wasn't so far along in my pregnancy I would switch providers."

"This is the first poor Google review I've ever given because I understand people have bad days, and there are many circumstances outside of our control. But I've had repeat bad experiences here. This week I had an annual exam. My appointment was supposed to be at 2 pm. I waited in the waiting room for 20 minutes. Then, I waited in the exam room for over 30 minutes. The doctor came in at 2:52 pm, as I was getting up to leave because no appointment should start that late. I expressed how concerning it was that she was so late. I was given a quick apology and told the exam would be quick. While I was mid pap-smear, a nurse threw the door open without knocking, exclaiming "Am I too late?". I have no idea what she was referring to but the abrupt entry when I was in a vulnerable position was deeply unprofessional. This was my fourth appointment at this clinic and every appointment has started late, increasingly so with each visit. This is a solvable problem that is clearly happening to others based upon reviews. I will be transitioning care to a different clinic."

"Updated all my address, phone number at appointment - waiting on blood work results, over 5 days, called and they had my old number on file - It was never updated ! Then I called the nurse and she asked me about my ultrasound! Their Excuse - We are very busy with patients! I am a patient too - This clinic is too big with too many patients, felt lost in the shuffle."