Dunkin' 1301 8th Street, West Des Moines, IA 50265

"Waited 15 min for my mobile order, and that is after having to ask for the food portion. Food was barely warm by the time I got it. This was my 2nd and last time at this location. 1st visit over a month ago got the simple order, of medium iced coffee and a wrap, order completely wrong and took over 20 min to get after ordering at the register."

"Honestly can’t even give the food one star because they never have food or their ovens aren’t working. I visited this location this morning and sat at the menu board for 5 minutes before I was rudely greeted, but at least I had this sign to look at while I waited. Customer service has been rough at this location for a while but it seems to have gone down greatly over the last few weeks. Not to mention when I was at the window, i could see at least 5 people working. Some people just don’t want to work I guess."

"What has happened to this location? The staff and service used to be top-notch and very friendly. I’ve been regular here for years, and over the last 1 to 2 months the service has substantially dropped. There are very long waits in the drive-through, as a result my coffee is either not ready or has been sitting so long it is not good. The customer service is almost nonexistent, recently I sat at the drive-through window for five minutes before I was acknowledged. The acknowledgment was “what do you need?“ What I needed was the order that I placed ahead of time online and have been waiting in line for for over 20 minutes. I keep giving this location another chance because it’s convenient on my morning commute. Today was the last straw. I will now be going out of my way for coffee at a different location or a different chain all together."

"I visited the store on 09/25/23 around 6 pm and was warmly welcomed by Nelson, who treated me kindly. He offered to help with my order. He brought my order to my table where I was sitting. The other person helping him was also very cordial. They definitively made me feel like a customer and will be coming back for more business. Thank you, Nelson!"

"our order, and the food we got. the 'grilled cheese' was two biscuits with a couple slices of American cheese hash brown consisted of 6 overcooked and cold 'browns'. this can't be real?"