Verizon

"There were 5 staff members on the floor, only one was helping a customer and the other 4 were just standing around. Took about 15 minites for any to get off their phones and actaully come help us. The worker that we ended up was mindnumbingly slow and refused to tell us about any numbers about pricing and data plans other than "more" "less" and "a bunch"."

"If you already have good service do not switch. I'm downtown cedar rapids with 4g and Spotify(sound only) buffering. Can't get youtube videos to load. At us cellular the only time I ever had connectivity issues was in the mountains"

"Thank goodness for Ryan and Sammy This place would fail without them. In my two hours in store, they were the only two employees who actually showed care and were actually helpful, the only ones on the floor really. All the others sat in the back and hid out for the whole time while they were slammed with customers. I give them both a five star. All the others… def not. Especially the “manager” lol Johnathan. Keep up the good work you two!"

"Awesome service! I hadn't been to an actual Verizon store in years, and ran into an issue with my phone that needed immediate attention and these folks had me fixed and out the door in under 15 minutes! Super friendly, professional and good at their jobs! Thanks For making my day easier!"

"My S22 Ultra had not worked for 3 days unless it was on wifi. I went to the store, was told it must be a Sim card issue and it was replaced. Less than an hour later I went back because the new sim made no difference. I was treated very poorly upon returning by the manager Austin. He spoke over me, raised his voice to me, and flat out refused to do anything for me other than tell me to call 611, he also stated there would be no replacement for my phone even though it was clearly defective. When asked if I could speak to his manager, he told me that the person was sleeping and refused to put me in touch with someone else. I did get a replacement after spending over an hour with 611 and I am very thankful for that. However, the store on Collins road should seriously rethink those managing the location. No one deserves to be spoken to and treated the way I was that night. It was completely unacceptable. If you aren't purchasing something, they don't want to assist. That was the last time we'll deal with a local store and we'll be switching providers after 15 plus years."