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United Heating & Air Conditioning
Des Moines, Iowa, United States
About the United Heating & Air Conditioning
United Heating & Air Conditioning is a reputable general contractor located in Des Moines, Iowa, United States. Specializing in heating and air conditioning services, our experienced team is dedicated to providing top-quality installations, repairs, and maintenance for residential and commercial properties. With a commitment to customer satisfaction and efficient solutions, United Heating & Air Conditioning is the go-to choice for all your HVAC needs in the Des Moines area. Contact us today for a consultation and experience the difference our expertise can make in keeping your space comfortable year-round.
Reviews of United Heating & Air Conditioning
"United installed a furnace and air conditioner for me. I began having issues with the new furnace they installed. I called to have a tech come to look at it 4 times and never received a call back. I contacted another company to come look at it. The tech from the second company expressed concern because there was no filter holder installed and the filter was pulled right up against the motor. He let me know the furnace was not up to code. I called again to try to talk to someone about the issue and still have not gotten a call back about the issue. I ended up having to spend another $1000 to fix the installation issues caused by the poor work ethic of this company that does not stand behind their work."
"The owner of United Heating has no business acumen. Dealing with him was very frustrating. During last winter's Polar vortex we had to use space heaters for three weeks and he never kept in contact as to status of parts or replacement of furnace. Now issues with AC & when appointments were scheduled he never kept in contact. This he said he would be at our house beterekem 12 to 9. I made trip back from Davenport to meet gom. Never showed up or called as to why he waa a no show. His office called to say he would be by Friday morning at 8. Never received a call as to why he would be delayed. Again I had driven in from Davenport for this repair appointment. A person from company arrived at 3. I missed 2 days of work only to be charged $312.75. his company should pay me for loss of my time & travel expense. These 2 instances were not the first time we have received shoddy treatment. I highly suggest never purchasing a furnace or AC from United, not worth the grief."
"They installed my furnace without a filter! Who does that. And now I can't. Put one in because there is a screw in the way. I am waiting for them to fix this. Also before I got the new furnace I had a tune up and they said it was fine. Then it went out a month later and I was told.it was unsafe to use. I think that is a scam. Waiting 2 weeks got them to fix the install and he texts me back only when I threaten to sue. Bad customer service. Then a guy calls.me today saying he can't make it and I already took off work. I told him someone better come and he tells me didn't my parents teach me that arguing gets no.one anywhere. I had to explain if they put a filter in the first place I wouldn't be in this situation. The owner did have someone rectify the situation."
"Do not do business with this company. I purchased a Groupon for a furnace inspection & cleaning. The owner came out 11/9/18 and right away said that my inspection and cleaning would not be covered under the Groupon. It would cost me $348 because of the type of cleaning needed and that it would be a more thorough cleaning. I told the owner that my air conditioner is pretty much shot and I would be needing to look for one before summer, and if they had any good specials on furnaces and air conditioning packages I would consider purchasing a package as my furnace which functions just fine would be coming up on 15 years old and my air conditioner is shot. Without hesitation he tells me that that he some really good packages that wont last long and would be $4400 for the furnace and air conditioner, and $1500 install. I asked several times if it was a good model and had a good high efficiency and if it would accommodate for my 5600 square feet home. He was insistent that he had the same model in his home and it would be and it was a bargain price. I kept stressing that sounded like a good deal but I dont want to put in a low grade model and I want to make sure it is sufficient for the size of my home. He assured me it was a good model and it is definitely sufficient. We scheduled an install for the following Tuesday.He said I would have to put a $599 deposit to hold it though and they were going fast. I put the deposit down that morning. I trusted what he told me. Later that day I text him asking for the model #s of the units I put the deposit on and he gave them to me the next day. I did some exploring online and checking with friends and the models for the air conditioner and furnace were horrible low grade and going for $1000 or less for each. I text him immediately and told him that I want to explore other options that were better and higher quality. He said he could put some packages together. I asked for him to refund my deposit and he said that he would. He never got back to me on the better packages and I reached out multiple times to find out the status of the packages and my deposit. He said that it had been sent. He could not credit my credit card but sent a check. I waited patiently for weeks but never received it and gave up trying to contact him as he then started to ignore my messages. I disputed this with my credit card company and they said this merchant never responded to their requests so finally a few days ago the credit card company put a permanent credit on my card. And I never got the so called refund check that he assured me he sent. I am a really loyal person and customer to those who treat my well. I praise those that do a great job and tell all my friends. This company not only lost MY business for a new furnace and air conditioner, but I will be sure to tell everyone I know about the experience I had with them. Shameful way to conduct business! Do NOT do business with them!"
"Initial appointment went well. Once the work has been completed, I will update accordingly. I have tried contacting them to get an update on the install of my replacement furnace, no response today. Techs arrived this morning, did a nice job and most important I have heat! However, still not excited about paying an additional $115 for an “electrical upgrade” when all that was needed was to connect a few wires, no new conduit, no new wire or by-pass switch. I was also told my amount due was about $200 more than originally stated by my home warranty company. United reluctantly settled for the price I was told. Make sure you have everything in writing and you get a copy!"
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