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Always Towing & Recovery
900 Highway 965 Northeast, North Liberty, Iowa, United States
About the Always Towing & Recovery
Always Towing & Recovery is a trusted towing and recovery service located at 900 Highway 965 Northeast in North Liberty, Iowa. Our team of experienced professionals is dedicated to providing reliable and efficient towing services for vehicles of all sizes. Whether you're stranded on the side of the road or need assistance with a vehicle recovery, we are here to help 24/7. With a focus on customer satisfaction and safety, you can trust Always Towing & Recovery to handle your towing needs with care and professionalism. Contact us today for fast and friendly service.
Photos of Always Towing & Recovery
900 Hwy 965 NE #7, North Liberty, IA 52317, United States
Reviews of Always Towing & Recovery
"These guys are out of Iowa City now. Driver was prompt and friendly. Dispatcher told me the price to expect and it was accurate. They’re just too expensive. Spent $210 for a 4 mile tow. $40-50 more than if I had used other local companies. Hope you don’t have to get towed, but count the cost if you do."
"Placed a scheduled jump start through my insurance. Got a text message giving me a heads up on their ETA: great. Then driver called me and was slightly rude when I had tried to explain where my truck was. I tell him my wife is home and I am at work. Wife texts me saying the gentleman didn’t have long enough cables and he had to call another guy in. Okay, no problem. That was at 11. I am making this review at 5 o clock. Still haven’t heard anything. Professional? Professionally lazy. Glad I didn’t pay for the service and my insurance had to. Do not call these guys."
"Looks like they are deleting negative reviews now. Maybe because I listed how much their overcharged prices were. Been in a professional setting for many years and have NEVER seen a business charge the amount of money they charged me for a simple winch out EVER. STAY far away from this company."
"I set up a tow time for my vehicle through my insurance company, Progressive, for 5pm the next day. At 2:50 today they sent me a text alert saying they would be there in 50 minutes. When I called to ask if they could arrive at the agreed upon time, they said no, that’s not the way it works. I let them know the situation and the gentleman was extremely rude saying it hasn’t worked that way for 22 years and said I had to cancel if 50 minutes from now didn’t work. I called Progressive and they set me up with a different company that can meet me tonight, thank goodness! I’m glad I don’t have to work with these jerks."
"These guys are absolute clowns. Our Camper van unfortunately broke down on the side of the road and so we decided to use our road side assistance service. My provider dispatched "Always Towing & Recovery" and upon arrival they hooked up our van and then immediately demanded that I pay them $600 up front for the tow. I thought this odd so called my insurance company to which they informed me that this was definitely them trying to scam me as they had already cut them a purchase order for the tow. When my insurance representative called the supervisor of Always Towing and he apparently was extremely rude to her while continuing to order the driver to demand I pay them more money. Once I informed the driver that my insurance company advised me not to, the supervisor immediately informed the driver to drop us off and our vehicle. My service provider apologized to us and said another towing company would be dispatched to take the job. However, "Always Towing and Recovery" repeatedly attempted to intercept the job contract by accepting the job and then marking it as "Complete" without actually doing anything, being so brazen as to come all the way back to us and our stranded vehicle in order to take a picture next to their tow truck in an attempt to commit FRAUD to the insurance company. This got so bad, to the point where my Insurance Provider had to outright ban them from their entire network permanently. Please do your best to avoid these scum bags!"
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