Bragdon Appliance Services

"I rarely submit bad reviews but this experience stood out. The person who contacted us to do a GE repair was rude and condescending and came right out and said they did not want our business. This is business for a repair on a GE refrigerator that is 3 months old. I would never recommend this business to anyone because our experience was so bad."

"Purchased a new refrigerator in 2020 which started frosting over after 3 months. Called GE Warranty and was assigned out to Bragdon. First service all he did was open back cover and defrost it stating he couldn't be sure of cause. Three months later had to return and defrost a 2nd time and said he would have to order parts as he doesn't have on stock. 4 months later still did not have the right parts when he arrived and then simply left when I asked why. Did not even have the courtesy to defrost if for a 3rd time. "Take it up with GE" was his parting comment."

"I had seen negative reviews for this business, and based upon past experience, found the reviews puzzling...so I concluded that perhaps the people who tend to write reviews are the few who are disgruntled. My own experience has been quite different. John has serviced appliances in my home on several occasions & has always done a very good job. His prices are reasonable & his expertise is unsurpassed. The first time he came to my house was for a dishwasher issue that another repairman was unable to diagnose. John correctly assessed the problem & fixed the dishwasher. He has successfully worked with a company on my behalf to get a warranty covered when an appliance failed just past the warranty date. He has always responded promptly to my calls, set appointments within a short period of time, and arrived at the house when expected. If running late because of an unanticipated delay at prior call, he has kept me informed. I highly recommend Bragdon Appliance Service...and I hope that everyone in the future receives the excellent service that I have experienced"

"HORRIBLE, RUDE, CONDESCENDING: I needed to have some warranty work done on my Whirlpool glass cooktop. I had setup an appt and had to cancel since my dad died and set it up for Tuesday the following week. He called Tuesday morning and said he was sick and then set it up for Thursday. Told me he would put me first thing on Thursday at 10:00. Didn't arrive until 11:45 on Thursday and then spent 15 min cleaning the stove and tells me I guess you do need a new cooktop. Said he was to order the part and within a week to 10 days it would be in. Called him 3 weeks later no response. Called Whirlpool and they called him. Received a call back this morning and he stated the part was ordered just last week. I told him that it has been just about a month since he was here. He said the part is ordered if you don't like it then have someone else come out. Wouldn't recommend him to my worst enemy."

"Called Whirlpool 7/27/15 and they said they would have Bragdon Appliance come out 7/30/15. Called on 7/29/15 and Bragdon says they don't have record of my call. They came out in December of 2014 and were pretty worthless then too. They didn't fix the issue and in fact that is the reason why I need this call this month. They have one technician whom I hear is the owner. He was very rude to us in December. I called Whirlpool and they will send out Sears. Furthermore, they don't return calls or answer calls most days."