H&R Block,

5703 Fleur Drive, Des Moines, IA 50321

"Horrible costumer service horrible time I just wanted to pay and leave and they took so long it was ridiculous and I swear trying to ask a question was like pulling teeth"

"My taxes took to long to process. You make it easy by be able to drop them off, but mine kept getting set to the side to help everyone else so for this reason my taxes were filed late."

"I received a letter from the IRS and corrected W2s. I am pretty intelligent but both senerios together frustrated me, so I brought my taxes from last year to Jim Jones. He answered all my questions, courtesy checked my entire return, put up with by baby, and as much I insisted to pay he wouldn't accept. Great guy and I won't hesitate bringing him future returns and questions."

"Great customer service, I called and was given an appointment the same day. Lots of free parking space, by the Des Moines airport but less or no traffic. They offer free coffee, tea, hot chocolate, and water. The employees there at this location are always very courteous and extremely helpful. The tax professionals or advisors are very knowledgeable and more than willing to conduct on the spot research for additional information. They always cross check their work and provide answers to my questions. The only concern I have is the filing fees could be a bit less expensive or they should offer their long term customers, some discounted prices. I have been with H&R Block for over 16 years and had filed my taxes at Fleur Dr. Des Moines location for 6 years."

"I love Stephanie the manager!!! She is so helpful and was even able to look into past tax issues for us. She explains things thoroughly and was so pleasant. What a wonderful experience!!!!!"