H&R Block 1317 2nd Street, Perry, IA 50220

"Let them prepare my taxes this year, when I went there to sign papers and pay, I was told 7-10. 3 weeks later I went in to see if there were issues since I hadn’t received my refunds yet. The receptionist was very helpful in trying to find out what was going on. Her computer showed that I still needed to sign documents. She finally went to talk to the tax preparer, who came out and I repeated what I told the receptionist. He said he’d look into it. He came out 10 mins later and said it’s now been sent. So for 3 weeks it just sat on their computer w/o being sent, and would probably still be there at this time, if I hadn’t stopped in. Next year will do them myself, it’s basically just data entry."

"I wouldn't even give them 1 star. Two years in a row they screwed up my taxes. I still have not received my refund this yr to date.They entered in the wrong information and I was audited because of it. I called multiple times,but there offices in were Perry closed, I called their 1-800 # and basically was told to figure it out myself there was nothing they could do to help me. 2 months back I tried again to get help asked to speak to the complaint department, instead I got a call from someone who works out of the Perry offices and was told I would receive a refund for their services,which I also never received."

"The lack of train some new people have and I have never been this mad about any situation.. All my years coming to h and r block never had this much problems then I had this year.. I'm going back again cuz I don't think my taxs are even right still"

"Kari Graney is an amazing agent. I have been with her for the last 6 years. She answers all my questions and if she doesn't know the answer she finds it. She is prompt in returning phone calls and emails. I would highly recommend Kari to anyone looking for a tax agent. Thank you so much for everything."

"Being told what they think you want to hear just to appease you when it is just b.s. is not fair and super unprofessional. I have had to deal with SEVERAL tax preparers on trying to figure out an audit that I personally had to do the leg work for while we PAID for the supposed "Peace of Mind" they advertise so highly about. Here we are, almost in August, with no idea what's going on with our audit as H&R Block has slacked and we've been told we can call the IRS when that is not what we paid THEM for. They are supposed to be handling it all but here I am making the phone calls and being lied to about getting calls back AND what truly is going on. Never EVER using H&R Block again and will continue putting shame on the company for the hassle I should NOT have to go through."