Attivo Trail Waukee

"This used to be a wonderful place to live. Over the past few years Attivo Trail has gone drastically downhill. Members of the office staff are rude and have implemented a closed door policy. While continuing to raise rents, amenities we once had are gone or have been reduced. Safety does not seem to be a priority. Elevators trapping residents. Fire escape routes had doors locked with cones in front instead of clearing the snow. When a member of the office staff was asked, the response was degrading. There’s no compassion for the residents and customer service is poor at best. Senior management have been notified but refuse to respond to residents concerns. If you are looking for a great place to reside, it’s not here."

"Rude people answering phones on weekends when doors are locked. Will hang up on you leaving you standing there. And good luck trying to get a hold of the persons in the room via the call box. I deliver food to many retirement facilities and I was appalled at the treatment. If this is how they treat us, imagine how they are treating your grandparents inside."

"Pros and Cons Pro: Moving from another city to be closer to family was going to be hard for my mom - her 'villa' at Attivo has been so good for her and the new friends she made there made it so welcoming! Building is spotless, lots of great events and concerts in the courtyard and real sense of community. Con: their is an on-going issue with cellular service for residents. The provider doesn't appear to be an issue. I do worry if we need to call for emergency services - what if her call drops or can't get connected again?"

"When I took my first tour I knew Attivo Trail was the place for me. Beautiful apartments with large windows that lets the light in. The walk-in closets are spacious and every apartment has either a balcony or a patio. Love the fitness center and the indoor swimming pool. There are many resident led activities. My favorite is aquasize. It’s always good to be in the pool. There are many activities and bus trips and opportunities to socialize with other residents. There is no pressure to participate in anything but it’s good to have so much available. On-site management is excellent. It seems all of the staff are able to answer questions even if it’s not in their area. Maintenance staff are amazing. They respond quickly and do a great job. Overall Attivo Trail is a great place to live."

"We have lived at Attivo Trail for three years and are very happy with our experiences. All of the staff are always helpful, friendly and courteous. Maintenance staff are the best. A calendar is available each month with activities and other information. We enjoy the weekly music on the Patio with a variety of entertainment. We have also enjoyed the availability of the pool and exercise room. Being able to get our mail each day without having to go outside is great."